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Business Profile

Auto Services

Patterson Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May9,2022 I picked up my car from Patterson. They had installed a used motor and another intake manifold. I indicated to them before agreeing to this that I needed transportation and a good running car. The car barely ran at all when I picked it. I continued to work on it for months before it was even useable. I had asked them to correct the problems with the car but they said couldn't because the gas tank needed to be cleaned. I disagreed with that after pulling the fuel line going to the fuel filter and the fuel was clean. They said they could not warranty the fuel pump for that reason even though they could have pulled the pump and looked at the strainer. The continual problems with the running of the car led to transmission problems. The car was only usable for very short trips. If the problems had been corrected , I don't believe the transmission would have failed. I had contacted them last November and asked them to buy the car ,there was not a response. I would like them to purchase the car for $3,000.

    Business Response

    Date: 05/02/2023

    04-18-2022    Car towed to Patterson Automotive (will not start)

                         Mechanic documented mileage at 101, 110.

                         Mechanic replaced fuses, diagnosed that the motor was locked up.

    04-25-2022    Mechanic installed a used motor (with a 30 year warranty), a new fuel pump

                         (with no warranty) and another intake manifold.  Mechanic told the customer

                         that the gas tank was rusty and needed to be replaced.  The customer denied work.

    04-24-2023    Patterson Automotive received Better Business Bureau complaint.

    There was no transmission repair work requested by the customer.  The work performed by Patterson Automotive last year in April 2022, has nothing to do with transmission problems.

    Customer Answer

    Date: 05/09/2023

    Complaint: ********



    I am rejecting this response because: The engine had a 30 day warranty not a 30 year warranty. Other than that there is a just a difference of opinion. I just view continuing problems with the engine fluctuations as being a causative factor with the transmission. No I did not ask them to look at the transmission because initially it was shifting fine. It began to shudder as the months passed. The current mileage on the car is 104636. I wasn't able to get much usage out of it . I don't have any supporting documentation. Thank you.







    Sincerely,


    ***** *******

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