Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* washer from Lowes. It had a one year manufacturer&#**;s warranty on it and I purchased a 2 year warranty on it. The washer started not working properly and I contacted the warranty company. They sent a *** Tech **** *******************, to diagnose the problem with the washer at 8am on August 13th. He said he would be back with the part and finish it in 8 days. He never returned with the part.I would like for them to repair my washer.

  Business Response

  Date: 09/11/2024

  Mr *************;

   I am sorry you are having this issue. when the tech is in the home he does usually state the normal shipping time is 8-10 days. But I do believe you have a part that is on Backorder. Every tech should be giving out a business card if you have questions. Email is the fastest means of communication with us. Also we have notified your warranty company of the Backorder and they usually send out a email you let customers know of the delay. IF you have other question please feel free to shoot us a email at **************************************** Once your parts are in we will be calling you to get you schedule to complete the repairs... thanks 

   

  Dorian 

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heads or this company was dispatched out to my house to repair my brand new washing machine and dryer that I bought one month prior. They have refused to answer any phone calls emails or text messa**s in regards to fixing the machines. They are supposed to be representatives for, ** products, ** products, nor NEC technologies is handling the issue at hand. I want the washing machine and dryer replaced at no char**.

  Business Response

  Date: 12/05/2023

  Sorry for the delay in the responds but i had to review the phone conversation between Ms ***** and my staff. At no point will i tolerate my staff to be cursed and screamed it ms *****. you issue is with the warranty company not with NEC. 

  My staff tried to work with you and you continued to curse at them after being warned that "we will end this call it you continue".  as you continued the staff hung up the call and called your warranty company and let them know we will not be servicing you. 

  My staff does not come to work to re berated but customers they are trying to help. we are just the repair company. Good luck trying to find someone else to service you, as we will not and will add you to our do not service records with all our warranty companies. Have a blessed holiday!!!!

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NEC Technology Repairs was sent to fix my refrigerator by GE. They misdiagnosed the problem twice and caused damage on one occasion that caused all the food to spoil.

  Business Response

  Date: 09/27/2023

  Good Afternoon Mr. ****** we spoke to you on several occasions via phone and email. The reason for your service ticket was your unit was not cooling properly and that is the cause for your food loss. From the first time speaking with you; you were asking how to get reimbursement for the lost food you had experienced and we advised you that the warranty company would have to reimburse for the food as it is stated in your warranty contract. The unit was not misdiagnosed, when our technicians come out we send the reports to the warranty companies and they are the ones that make the deciding factor on how to proceed. Unfortunately we have to follow how they want the situation handled as we are contracted to do so. We never refused to get your unit taken care of as you have received a whole new replacement refrigerator. We truly are sorry you are not pleased with the service you were provided but glad you have received the new refrigerator. 
  

  Customer Answer

  Date: 10/03/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Information provided by Merchant is inaccurate.  We did not receive a new refrigerator.  We had to call GE to get the refrigerator fixed.  The GE Technician came out, correctly diagnosed the problem, ordered the proper part along with the replacement part for the one broken by NEC. 

  While we did talk with NEC, contacting them was difficult.  The majority of the calls I made went to either a message that the phone message system was not set up or was full. 
  

  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NEC services warranties for ***** **** ************ My refrigerator went out (bottom is not cooling and freezer is iced over). Claim filed on or about 6.3. At that time I was told someone would be out the following week. After calling NEC they sent someone two weeks later. At that time the tech "ordered parts". I called to follow up. Set for install of parts needed on on 7.10. Received phone call from tech that morning that they ordered the wrong parts. Needed to re-order. Asked for call back from company that day. No response as of today 7.21.23. Refrigerator still broken. I want the job finished and would appreciate some compensation for the time I have had to put into them fulfilling the work they are contracted to do. Terrible company that is known to be terrible (upon research)- who will make them follow through???

  Business Response

  Date: 08/07/2023

  this customer was told the time is usually 7-10 business days. but it depends on on shipping and available parts. Customer was not happy that parts times were longer then usual. Customer parts came in and the customer was serviced on 7/31/23.  Installed all parts and unit is working properly. customers have been told that right now is a extremely busy season and most companies are booking 2 weeks out. we have no problem if a customer wants to try to get in sooner with a different company but that is between them and there warranty company. for this customer his unit was serviced and the repair was completed 

  Customer Answer

  Date: 08/12/2023

  Complaint: 20357793
  
  
  
  I am rejecting this response because:
  

  My appliance is not working properly. I contacted them to tell them this and was met with no help. My refrigerator does not work properly. The work is not completed. This has been going on for more than two months, not the 10 days and busy season they are claiming.  How is this not fraud? I paid for warranty service and am not getting it. Please help me to resolve this.

  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 08/14/2023

  sir our technician came out did a repair. you called in a couple day later saying the unit stop working properly again the office staff informed you about the process that you have to have a ticket open thru your warranty company that is of no cost to you it is for additional billing purposes for your warranty company. our labor is covered under warranty if you need additional part that is why you need the additional ticket. You do not want to follow the procedures that have been info'd to you by our office staff and stated that you will find someone else. we have been more then will to service you and you appliance but when you are not wanting to follow the direction that we are giving from your warranty company you make the process that much hard and longer. please follow the process of calling the warranty company and have them to send over a additional ticket and we can get someone out to service you again... your only other option would be to pay for the repair yourself and fight with the warranty about reimbursement. I have given you the easy way. If you not happy with our service you always have the option of transfer vendors. but we service thousands of tickets a year and we deal with your warranty company daily, there is a process follow the process and it will get done faster...

   

   

  Dorian

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Technology Repairs was the company that was sent out to do under-warranty repair on my dishwasher. They came to do the repair in October. They replaced a pump. The technician did not remount the dishwasher back to the cabinet/counter. I called them to let them know this. They said I had to call the dishwasher manufacturer to have the repair ticket reopened. A technician came out in early November but did not have the proper brackets to mount the dishwasher. After Thanksgiving they sent another technician who again came with the wrong piece. On December 14, a technician came out again. He told my daughter that he had the wrong piece but he used it anyway. In doing so, he damaged my dishwasher and my cabinet. I called *** and the office manager, ********. She said the reason the dishwasher wasn't remounted on the first visit was because they had to contact the manufacturer for parts. However, when I called *** about the dishwasher not being mounted, I was told that I needed to contact the manufacturer to have the ticket reopened. She also told me that the technician denied damaging the dishwasher or cabinet. She said that she had pictures of the dishwasher from the initial visit showing the damage was already there. However, I had to take pictures to send to the manufacturer for the ticket to be reopened and there is no damage.I want restitution for my dishwasher and for my cabinet.