We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Wine

Breakthru Beverage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Breakthru Beverage is one of the largest alcohol distributors in the state of ******* and the country as a whole. One of the agreed upon charges that Breakthru implements on customers is a "breakage fee". This is a fee when you order less than a full case of an item, and you are charged this breakage fee per bottle. There isn't an issue with this charge as it is common in the liquor distribution world. The issue arises when an item you order that was slapped with the breakage fee never arrives, either due to being "short on the truck" or damaged on the truck. When we are finished with the delivery, we sign off the invoice deducting the total price of the item plus the breakage fee. When we go to pay invoices, we are only receiving credit for the bottle that wasn't delivered, not the breakage fee. Although the fee is small, this happens often leading it to add up to a larger sum. They haven't fixed their accounting issue, and it boils down to theft, charging a customer for a fee for a bottle that was never delivered. This issue is unique to Breakthru, as every other distributor of course waives the fee when the item doesn't get delivered. Despite my efforts to resolve this with Breakthru, and have them fix it for not just myself, but the many other independent liquor stores of *******, the issue still remains.

Breakthru Beverage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.