Reviews

This profile includes reviews for Steele & Loeber Lumber Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Steele & Loeber Lumber Co. has 2 locations, listed below.

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  Steele & Loeber Lumber Co.

  801 Mannheim Road Bellwood, IL 60104-2073

  
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  Steele & Loeber Lumber Co.

  9035 S Halsted St Chicago, IL 60620-2612

  

Review Details

• Review fromChris H

  Date: 05/03/2024

  5 stars

  Chris H

  Date: 05/03/2024

  Fabulous job! We LOVE the garage they built for us!Everything they said they would do was done, top quality build and craftsmanship, we are 100% happy with the job well done!!!A++++

  Steele & Loeber Lumber Co.

  Date: 05/04/2024

  *****, thank you for tje great review. We appreciate you taking the time to write it.We hope you have many great years with your new SNL Garage.

• Review fromconnie d

  Date: 09/27/2023

  5 stars

  connie d

  Date: 09/27/2023

  Our new garage was recently completed. ***** was our salesman, and we've been very pleased with him and his concern to make our experience as good as it was. He was most knowledgeable and helpful in every way possible. He is truly an asset to Steele and Loeber.

  Steele & Loeber Lumber Co.

  Date: 12/28/2023

  Thank you for the great review, We hope you have many great years with your new SNL Garage..

• Review frommarisol d

  Date: 11/18/2022

  1 star

  marisol d

  Date: 11/18/2022

  Had garage built in 2021..cement is cracked all around foundation, sidewalks are concaved & hold water. window wasnt caulked & freezes on ******************** could see brick building next door over entrance door which wasnt sealed or caulked. have called company to rectify and they are unresponsive. would not recommend to anyone due to poor, incomplete work and no response from company. garage cost $23,000.00

  Steele & Loeber Lumber Co.

  Date: 01/02/2023

  When you called our Office your only concern at the time was that the Concrete had cracked , We told you that Unfortunately there is no Guarantee on Concrete, All concrete cracks, Concrete can crack within hours of the pour but most of the time it cracks within 30 days, There was never any mention of Sidewalks had Concaved or Holding Water, Not sure what you mean when you say (could see brick building next door over entrance door) The Window on your Garage Does not Require any Caulk, If you would like to call our office at ************ We will have someone from our ****************** reach out to and Schedule a time to come by your home and address your concerns, Thank you

• Review fromCarl B.

  Date: 10/07/2022

  1 star

  Carl B.

  Date: 10/07/2022

  After 70 Years Now Living On Its Laurels? Buyer Beware!This very recent experience has been like visiting an established restaurant and the food served was good, but the overall treatment and service were horrendous. It is unconscionable to believe this company has been in business for over 70 years and treating its customers so disrespectfully with such poor and inept customer service. Perhaps they engage in disparate sales and customer service practices - do not treat its customers equally. Otherwise, how could they remain in business?Sub-contractors were hired, whom Steele and Loeber did not supervise or monitor. Throughout the construction process, we frequently we were not informed when the workers were coming to perform the work. They just showed up. On two separate incidents, the sub-contractors blasted their music from their boom box while working, in the early morning hours. Long-time next-door neighbors who work at night, sleep during the day or work from home were not entertained. They threatened to call the police. Each time, the workers promptly stopped the music when requested. Twice, the electricians were no shows, after confirming the day before. I also had to pay (per a waiver) for a damaged sprinkler pipe that the electrician mistakenly split water was gushing everywhere. The drywall contractors did a good job installing the firewall on one side of the garage. However, we were not ever informed that the drywall work was completed because they left behind a drywall panel and other small materials. After two weeks, I asked when the guys would return and was then notified that the garage had been completed. The rep never bothered to call, visit or text, to inform us of the completion nothing just silence. We risked parking our cars on the street an extra two weeks for no reason. The drywall panel remained in the garage for about another week before having to call them to request removal.Shop around -You can do much better!

  Steele & Loeber Lumber Co.

  Date: 10/14/2022

  ****************,I can assure you that resting on our laurels is not an option within our business, as we take much pride in managing our company daily with only the uppermost standards. We have done our best to not only be reasonable with you, but we have also gone above and beyond to accommodate your requests that were within our reach.After our sales rep provided you with a first written estimate, you contacted our rep to come back over to your home to write the contract. Upon his arrival, you told him you wanted a bigger garage along with extras at no additional cost. He stated that would not be possible unless you were willing to pay the additional cost. You insisted on these items with no additional cost. At that point, the salesman told you that our company would not be a good fit for you and left your house. You then called our sales rep back the next day and pleaded with him to come back over and write the contract for the additional cost he quoted you for the bigger garage and extras. Upon signing a contract, we email/mail each of our customers a customer letter clearly stating the payment schedule as well as projected time frames. Not only had we completed your garage 4 weeks earlier than expected, we had assigned some of the best contractors in the industry to your project. You had also insisted on changing the payment schedule halfway through the build. We told you this is not our practice and you were fully aware of our payment schedule. We must keep this uniformed for all of our customers, as we need to make sure our process stays consistent to ensure all customers are treated equally and fairly.Prior to obtaining your permit, your sales rep had referred you to an individual for you to order your Plat of Survey at a cost effective rate that is much lower than other competitors. Following, your sales rep obtained your permit for you in a timely fashion despite being in a historical district. He expedited the process through putting forth extra efforts while helping you with time management by speaking with the village to get you out of Zoom calls that the village was requesting you to attend. It is not in our practices to show up to any job site without prior acknowledgement, and with each appearance, a call is made to homeowner to make them aware. As far as the contractors playing music while working and displeasing your neighbors, they were not previously aware of your neighbors sleep schedule and I am delighted to hear that they had complied and turned off the music upon request.In regard to your sprinkler system, it is made aware that the homeowner is responsible for removal and/or marking of anything that *** be in the way of the project site prior to the start date. Steele and Loeber was not made aware of your sprinkler system, in result we would have not known to avoid it.Your sales rep had came back to your home a total of four times during the construction of your garage, two of the times being after the concrete pour and after the build. Your sales rep had taken time from his day to remove the drywall and touch up the trim for you as well.Your inspection has passed through the village and met all of their codes and standards.I can assure you that Steele and Loeber will never rest on our laurels and we will continue to go above and beyond and only employ those who follow our best business practices. (All contractors best beware of this individual)

• Review fromKENNETH M

  Date: 08/08/2022

  5 stars

  KENNETH M

  Date: 08/08/2022

  We lost our detached garage in an emotionally charged fire in March of this year. We needed to rebuild as quickly as possible. We searched for garage builders and very few wanted to even show up. Some would only give estimated proposals by email. When a neighbor told us about Steele and Loeber we made a call. ***** showed up the next day personally and walked through the entire build with us. We trusted him so much we signed the contract on the spot. The pricing was reasonable, but the service was great! ***** kept us informed every step of the way. The people doing the concrete, the building and the electrical were quality and willing to communicate. The outcome was superb, and we were thrilled with the garage.

  Steele & Loeber Lumber Co.

  Date: 08/10/2022

  Thank you *** for the Great review, It really means a lot to all us at ********************************************** We hope you have *** great years with your new SNL Garage..