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Business Profile

New Auto Parts

Autozone

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/11/22 I bought an RV battery, a Duralast 27DC -DL for a home sump pump. When I tested the battery at home, it was not my old battery that was the problem. It was a fuse, so I didnt need the $150 battery. Because the fuse was broken, the battery test did not used any power from the new battery. I brought a new fuse and installed the old battery and the sump pump turned on again. I brought the battery back to AutoZone for a refund but they told me that because I tested the battery it was now considered used and they would not accept a return. The battery is in the exact same condition as it was yesterday but they consider this used. They would not test the battery to see if any power had been take out of it and would not give me any other solution. The sales rep did suggest I try and return the battery to a different AutoZone and lie to them and tell them I hadnt installed the battery. I told him I could not trick people like that and if that was possible why couldnt I just return the battery here and now and still he refused. I asked to speak to a manger and he condescendingly yelled to a different sales person can we accept used batteries? And the guy yelled no and it seemed as if this was an effort to embarrass me or intimidate me, so I left the store.

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