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Badger Air Brush

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my airbrush for repairs on the 21st of September per the directions on the attached form from their website which advertises approximately a week for turnaround. I sent it away on good faith that they would make good on this but I have not been able to get ahold of them and they made zero attempt to contact me for any reason including possible additional repairs and possible money to do so. The form also asks for contact information which I had provided. I have also included a copy of the cancelled check that was cashed a week after it was sent. I also contacted **************** who refunded me a fraud claim but this doesn't change the fact that my property (the airbrush) hasn't been returned to me. For a little history, this is the second time I have had to go through the exact same issue with this merchant with the exception the last time I was in contact multiple times with them and I would get a different excuse. I make mention of this for two reasons; first I was wiling to give them a second chance and secondly I would imagine my contact information would be on their records and this should further not serve as an excuse why they have neither contacted me nor returned my item.

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mailed 2 airbrushes needing repair back to Badger Airbrush via **** along with a check on May 22nd, 2023. It arrived at their business on May 24th, 2023. I've tried 3 times in the month of July to contact them via phone to find out the status of my airbrushes. I've also emailed their company. they have not returned my calls or replied to my email inquiry. I've left my name, phone number, and details of when I sent the package and they do not return my calls.I'm trying to find the status of my airbrushes; if they were received, lost, are being worked on, but can't get a reply back from them.

Badger Air Brush is NOT a BBB Accredited Business.

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