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Business Profile

Hair Replacement

Universal Beauty Products Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Replacement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 6, 2023 I went to the website www,***********.com to purchase six bars of Scented Shave Soap and paid $29.94 for the items. Two things made me reconsider my purchase; one upon looking at my shelves immediately afterwards I realized I already had enough of the product on hand to realize that the purchase was unnecessary and two that the real name of the company I was dealing with was Universal Beauty Products with which I had had a bad experience days earlier by purchasing three bars of the same product via Amazon.com for $9.99 and received only one of the three bars I had paid for in the mail. Amazon immediately refunded the amount I paid when I pointed this out but thinking I was dealing with a company named ****************** and not Universal Beauty Products when I came across the aforementioned website I initially went ahead with the purchase. So on February 7, I sent a cancelled order/refund request by email then called the company directly at its contact number of ************** where I repeated this request to a sales rep who cancelled the order and granted the refund request. This was immediately reflected in my order history which reads as follows: Order History Date AddedStatusComment 02/06/2023Processing02/07/2023CanceledORDER IS CANCELLED PER CUSTOMER REQUEST.WILL BE REFUNDED. I was told that it would take three business days or less for the refund to process. After the third business day no refund had been issued & I called back to ask why. I was told that four business days & not three were needed for the refund to process. By day five no refund had processed at which point I went to their ************************ everyone of this problem & said that a complaint to the BBB if I received no response. Having received neither a response nor a refund I followed up on my promise to file this complaint. Nowhere is Universal Beauty Products mentioned on their website which led me to wrongly file my original complaint under ******************.

Universal Beauty Products Inc is NOT a BBB Accredited Business.

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