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Business Profile

Online Retailer

Triple Trading Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 6th I ordered from this company . I received my order on 8th it was missing one item. I sent two chat messages, two emails and no response. I called the customer service number on the 10th spoke to a person that said the manager was out and he would call me when he returned. I never received call I called back on that next Monday spoke to someone who said the manager was out and so I have told both of these ladies the issues they both said that the item would be mailed out and I would receive a email once mailed if I didnt hear from the manager. I never heard anything. I called back twice the 14th got the same run around, no manager , no call , no email, no resolution. All I asked for what the item to be sent out that wasnt in my order. I would just like my money at this point, because clearly me supporting your business isnt important to you. Missing the *********** for *****

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made multiple purchases from this company/seller in the past without any issues. However, I made multiple purchases towards the beginning of November and 5 items were not shipped. I tried reaching the company via multiple avenues (their website, email, etc.), and didn't hear back from them until I reached out to the third-party payer system and stopped payment because I didn't receive my purchases. The seller/compnay admitted to being at fault and stated they would refund me my money, but has yet to give me a refund. Additionally, the seller blamed me for their employees/company's shortcomings. I just want the company to either send me the missing items I putchased or refund me my money. I have not heard from the seller since they admitted fault, but shifted blame.

Triple Trading Inc. is NOT a BBB Accredited Business.

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