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Business Profile

Retirement Homes

Bridgeway of Bensenville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Homes.

Complaints

This profile includes complaints for Bridgeway of Bensenville's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bridgeway of Bensenville has 2 locations, listed below.

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    • Bridgeway of Bensenville

      303 E Washington St Bensenville, IL 60106-3515

    • Bridgeway of Bensenville

      111 E Washington St Bensenville, IL 60106-2674

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother was living at Bridgeway Assisted Living in Bensenville. She passed away in April 2024. I cleaned out her apartment and had it inspected within a week of her death. I was told the security deposit would be mailed to me. Contractually, Bridgeway is required to return the security deposit within 45 days. As of December 2024 they have failed to do so.I made numerous attempts to get the security deposit including calling, leaving messages, and going on site. When I was at the assisted living facility, I was told their system was down and they would mail me the ********** this time, the contacts at Bridgeway will not return any correspondance. They have given no reason for failure to return the security deposit.

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 21, 2024 I turned in the keys for an apartment my mother was renting from Bridgeway. My mother passed away the prior week. I received a call from a representative at Bridgeway who let me know that ****** evaluated the unit and everything was in order. Per the lease agreement, Bridgeway was to refund the security deposit of $1500 within 45 days. It has been over sixty days and they have failed to refund the money. I called multiple times, leaving voice messages for ***************** (the executive director) none of which were returned. I went to the apartment complex in person and spoke with ************ on May 30th. ************ told me I would have the security deposit refund within ten days. On June 3, I received an email from ************ indicating that I needed to provide POA paperwork. I provided the documentation requested on June 3. I have not heard back since that time. I have left multiple voice messages but none have been returned. I would like the money returned in accordance with the lease agreement and verbal commitment.

    Bridgeway of Bensenville is NOT a BBB Accredited Business.

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