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Business Profile

Monuments

J W Reynolds Monuments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 25, 2022 I contracted with JW Reynolds company (agreement attached) to attach vases to the tombstone of my parents. Money was paid to this company to complete the task. Since that time, I have sent numerous emails asking for the status of completion and have received either incomplete information or no information. Emails are attached. I am simply seeking asking assistance in the company completing the task that they were contracted to complete and at this point, a refund of the fee.

    Business Response

    Date: 01/06/2023

    This is in  response to the customer and his complaint. The customer did not contact us about this issue before submitting this complaint to the BBB.  We would have been happy to assist and resolve the issue even though the issue he has is not related to the service we provide.  I have spoken with the customer today and he has said that he would be removing his complaint after I spoke with him. We did not sell the vases or the monument/headstone to him.  We simply attached the vase as a courtesy to him.  The headstone got cold and what we had adhered to it came off. We brought them back and told him we would reattach the vases as soon as the weather would cooperate. 

J W Reynolds Monuments is NOT a BBB Accredited Business.

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