Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tide Cleaners ************ location lost two of my items and they have yet to give me a resolution on where the items are. I have called and emailed and I am being either ignored (their voicemail box is full) or being told to call back the next day. This has been going on for over a week. Not only did they charge me for my items they lost two expensive blouses. I need resolution ASAP.

  Customer Answer

  Date: 10/03/2024

  Address is ******************************************* for the Tide Cleaners location.

  Is there a link for the ************ BBB complaints? Sorry, this is what came up first in ******, I didn't realize it was Ohio specific.

  Thank you,

  ***** ****

  Business Response

  Date: 10/09/2024

  This one is owned by a private individual/company. The last contact info we have for them is below.
  
   
  
  Thanks
  
  ****
  
   
  
  ARAV Cleaners, ****** ******* DRA
  
  ************ - ARAV CLEANERS, INC
  
  ************
  
  ************************
  
  Bloomingdale
  
  **
  

  Business Response

  Date: 11/01/2024

  We already found customer order and we refund money for cleaning too, thanks

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tide cleaners lockers ruined my expensive $500 wool coat. It significantly shrank. The sleeves are shorter by at least 2 inches and the length is shorter by at least 4 inches. There is no way to contact them (no phone number) except to submit a complaint online. Its is very frustrating, the lockers are located in my building and I used them frequently and never had this issue before. Very disappointing, I really loved that coat and its an expensive one. I wore it for less than 2 seasons. I hope they reimburse me for the cost of my coat so I can just buy a new one - this one is unwearable. I can provide a receipt for the coat.

  Customer Answer

  Date: 04/26/2024

  The locker location is ********************************************************* (*******). Im having trouble getting the receipt because I can see the orders in my tide app but if I click on it, I doesnt show the details. 
  Thanks! 

  Business Response

  Date: 05/03/2024

  Thank you for reaching out to the Better Business Bureau and we're sorry to hear of your experience. Our team at **** does not own the Tide Dry Cleaner locker you used, it is owned by a franchise owner. Our team did share the report with the owner and they advised they would reach out to your directly. Please let us know if you have not heard from them and we can provide  the Better Business Bureau the contact information. 

   

  Kind regards

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  They said that the locker is owned by someone else who would reach out to me directly. No one reached out to me and they didnt provide contact info for the locker owner. No one responded to my complaint submitted on tide website either. 
  
  Regards,
  
  ******************
  

  Business Response

  Date: 05/30/2024

  The franchisee has talked to customer several times. He is complaining about shrinking, but dry cleaning wont shrink. Offered some payment but customer wouldnt accept his offer. 

  Business Response

  Date: 05/31/2024

  Franchise information below: 

  Tide Cleaners
  
  **************** Rd
  
  **********************
  
  ************

  Business Response

  Date: 06/21/2024

  Hey,

         if any customer has any complain they can put in our web site or email us at *************************** We did not get any inquiry about this customer   

        

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised I have been a loyal and regular customer at the Tide Dry Cleaner since February 2023. On Thursday 12/7 I sent four pairs of Sweat pants into Tide Cleaners to get hem. After measuring my size, one of the employees said that the manager would be in touch with me about a price quote. I said to hold off until I got a price quote. I also presented a 50% off coupon good until 12-15-23. On the morning of 12/8 the manager called me back and left a voice message which quoted the job to be $72 ( 4 sweats to be hem at $18 per hem). I thought it was expensive but would be willing to do it if they would honor the 50% off coupon. I stopped by after work and one of the workers took my 50% off coupon and attempted to input into the system to give me the discount. It did not work. They told me that the manager would call me. I did not hear from the manager so I went to teh store on 12/11. The manager was there and said that he would not honor the 50% off coupon. I told him that it was too expensive and I would prefer to have my sweats hem somewhere else where it was less expensive. I also pointed out that the hem job was more expensive than the sweats. The manager told me that it was too late and that the job was already done. I told him that was unacceptable because I did not authorize it, especially knowing how much the job cost. I asked him if he could offer me anything. He said just a $5 coupon. I said that was unacceptable. I asked him straight up "so you are telling me that there is nothing you can do to help me and that I am out of luck?" He said "yes, that's correct" I asked him one more time "are you sure?" His excuse was that he left a voice message. I told him I was at work and could NOT pick up the phone and a voice message is NOT suffice for me authorizing the work to be done. I asked him again if he could do something and he refused.

  Business Response

  Date: 12/18/2023

  Hello,

  When the customer came in to get the sweat pants altered, the manager was not in store. 
  We had attempted to reach the customer multiple times via phone call. As the customer admits, a voicemail was also left. Because the customer was a regular, we decided to send the items to our alteration company and  start the alteration process in case the customer needs these items. 
  

  When it comes to the coupon. Tide Cleaners is a franchise and this location has not had 50 percent off coupons in months if not close to a year. And even if there was any valid coupon presented, not a single coupon takes a single ***** off of alteration service. And this is the exact reason why the coupon was not going through in our system. There was no valid coupon presented that takes money off on alterations because no such coupon exists.

  And despite that, we were willing to take a $5 hit and provide the customer come savings. 
  

  Happy Holidays

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 20991951
  
  I am rejecting this response because:

   

  The business is once again missing the POINT. I did NOT under any circumstances authorize them to hem my sweat pants, especially given the fact that it was $72. Very very expensive. To make matters further complicated, the hem job was messed up. I was able to buy a new pair and asked them to fix it free of service based on the fact that the original job was messed up and the fact that they proceeded with a transaction that I once again did NOT authorize. They refused.  As an analogy, I pointed out that  when mechanics fix an expensive car job they always wait for authorization from the customer. This is no different. 

  Further complicating the matter, I did not appreciate the rude, belligerent, and defensive tone that the manager had towards me.  After I gave the manager 3 tries to help problem solve a solution to the problem, his response to me was  basically to say "tough luck."  As I walked out of the store I asked him if he was sure that's how he wanted to resolve this problem with me. As a loyal customer for over a year that is not the proper way to show respect towards a loyal customer as was pointed out in the response. 

  I am requesting a $72 refund as a settlement. This job should never have even been authorized. If the business agrees to a $72 refund then I will drop the complaint and give consideration to returning as a customer. Until then, I will accept nothing less as a settlement. 

  
  Sincerely,
  
  *************************