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Business Profile

General Contractor

Alpha Omega Home Remodeling and Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AUGUST *******. GAVE THE CONTRACTOR $9882.95. THE ***** DECK WAS TAKEN DOWN AND NOTHING HAS BEEN DONE SINCE. THE CONTRACTOR HAS MANY EXCUSES FOR NOT GETTING THE BUILDING PERMIT SO PUTTING OFF THE WORK TO COMPLETE THE **** WE HAVE HAD TO TAPE OFF THE ***** DECK AND GET A NEW MAILBOX SO OUR MAIL CAN BE DELIVERED. THE MAILBOX SITS IN OUR DRIVEWAY. WE ONLY HAVE A PO BOX FOR AND ADDRESS. SO, THE SUMMONS CANNOT BE DELIVERED. CAN'T FIND HIS HOME ADDRESS. WOULD YOU BE ABLE TO HELP US WITH THAT?

  • Initial Complaint

    Date:11/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 19, 2023,I signed a Restoration Contract with **** (*******) ******** of Alpha Omega Home Remodeling and Restoration.We gave Mr. ******** a good faith down payment of $8500, to secure permits and begin securing materials needed for our Garage Restoration.After a few weeks went by we contacted Mr. ******** to see where he was with beginning the restoration, He began giving excuses, blaming the Village of ********, telling us we needed plans and a Plat Survey.We gave him an additional $1200 for Architect plans and we paid for our own Survey, because the quote he gave us was so high. That is when we became suspicious, but gave him the benefit of the doubt. After 7 months of excuses and postponing AND NO WORK BEGAN, we fired Mr. ******** and requested our down payment of $8500 to be returned since HE NEVER BEGAN ANY WORK, the plans he initially gave us WAS OF THE WRONG GARAGE and when I mentioned this , he later sent the correct plans, which by looking at them did look like it cost $1200 to do.We have contacted Mr. ******** many times and he has Ghosted us, We send a Formal letter ourselves and retained a lawyer, who also sent him a letter. NO RESPONSE.Upon further research we found THE PEOPLE OF THE STATE OF ILLINOIS, Plaintiff-Appellee, v. ******* ********, a/k/a **** ********, Defendant-Appellant.Under a different spelling of his first name, This man has committed FRAUD before.We request he return our full downpayment of $8500, and also request the BBB mark him so other consumers a protected from fraud.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used Alpha Omega Home Remodeling and Restoration to replace our roof and siding after receiving hail damage in May 2023. We requested an aesthetic change (moving a window) which we knew would not be covered by insurance. **** contacted us in November 2023 and said he was able to start the next day due to good weather. He also informed us at that time that our total due out of pocket would be $6600, which included $1600 to move the window, $3800 in material and installation for vertical 16" wide ****** board, and $1200 to install new awning soffit on the front porch. We weren't expecting the costs for the ****** board or awning soffit, and requested that our job not be started yet so we had time to plan for those additional costs, but **** was insistent that he'd already ordered the materials and it would only increase our cost to delay the project. He offered that we wouldn't need to pay the out-of-pocket cost till spring, so we proceeded. Throughout the project **** let us know about several repairs that needed to be done that may not be covered by insurance, but indicated they would be submitted in order to see what could be covered. He supplied photos of damage, but did not provide a cost estimate for any of these repairs. In May 2024, he stopped by our house to measure our garage door and two side doors for replacement, which were covered in the claims and checks he'd received from our insurance company. He also dropped off a bill in the amount of $20,150, stating we need to pay this full amount before he is able to submit to insurance for reimbursement. Our claims agent advised us to have him submit the bill with supplemental material before we pay him directly. Over 3 months later, he is refusing to submit the claim and also refuses to install the doors (which have been paid for) or finish the siding. In addition, he claims our insurance still owes him over $100,000, but is unable or unwilling to explain what unpaid work or charges he is referring to.

Alpha Omega Home Remodeling and Restoration is NOT a BBB Accredited Business.

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