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Business Profile

Gymnasium

Planet Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and cancelled my membership in March or April 2020. It was during Covid, so the club was closed and I was instructed not to come in and it would be cancelled. I did not pay attention to my bank account, therefore, did not notice that Planet Fitness continued to take out $20 a month. When I did notice it I called and went in to Planet Fitness and spoke to the manager who said they would see about getting my money back that had been taken out of my account for 3 years. They filled out paperwork to cancel my membership at that time. Planet Fitness continued to take money out of my account until I called my bank and told them to block any further payments to Planet Fitness. I received several messages from Planet Fitness that they were attempting to take money out of my account and there was a problem. In the meantime, I had called and spoke with a manager again who told me that he would see about getting my money back and would call me and never called back. I called several times only to be told the manager was out. I called Planet Fitness headquarters every week for 5 weeks and was told that a manager, CEO, *** would be calling me in a few days. No one ever called. This is where I am at now - filing a complaint with the bbb. Hoping you can help.

Planet Fitness is NOT a BBB Accredited Business.

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