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Business Profile

Hardwood Floors

Performers Flooring & Design Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardwood Floors.

Complaints

This profile includes complaints for Performers Flooring & Design Gallery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Performers Flooring & Design Gallery has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 06/06/24 Amount: $4500.00 Info: information was not disclosed about special orders being non refundable. Nowhere in the contract that was signed was it stated that my order was a special order. Company refuses to refund my payment and will only offer store credit.No goods or services have been delivered to **** just want my money refunded to me. I will gladly pay the cancelation fee of $85.00 to recieve my full refund.

      Business Response

      Date: 06/25/2024

      Attached is a copy of ******* Signed contract & terms and conditions document. Additionally, I have attached the invoice from the manufacturer with his job specific information on it- showing that the material was shipped from out of state (*****) and has arrived to our warehouse. Lastly, is a screenshot of a conversation between ******* & his salesperson discussing the *** of his materials- proving that he was made aware of the fact that this was an ordered (not stock) product that was coming in from out of state.

      ************** has since scheduled the installation of his goods & paid the balance in full. 

      I hope this information resolves this issue and will remove this faulty demerit from our record. 

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have about ***** damaged pieces of flooring that are curled on the edges. I have been communicating with the company since beginning of August about problem. ***************** and ******************* both came to my house and admitted there is a problem with my flooring. I also talked to owner ********************* who talked to them and admits there is a problem but my flooring has not yet been fixed. If they cannot fix the problem I would like a full refund.

    Performers Flooring & Design Gallery is NOT a BBB Accredited Business.

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