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Business Profile

Nail Salon

Platinum Spalon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My my kids bought me gift.cards over the years that probably amount to $500 - $1000. Dollars. They had no expiration date but when I went to use them at a new location I was told he cannot honor them because it is a new business that he bought from a relative. He contacted her via email but received no response. These were bought for me with my kids hard earned money. I saved the cards over the years and went to use them. I was told that an e mail was sent to me saying that Customers have until April 30 to use the cards. I had no idea but was told there was a sign on the door of the old business. I was also told that it is now called platinum spalon which is totally different from platinum salon which his relative owned. Please help me resolve this issue Thank you

    Business Response

    Date: 08/08/2024

    See attached word document 

Platinum Spalon is NOT a BBB Accredited Business.

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