Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around July I was replacing my siding on my home I met a gentleman ****** he worked for Echoshield in ************ CEO is *************************, ****** showed me credentials and certifications ****** stated they will work with insurance company to cover the damage to my roof YES sounds excellent with no out of pocket expenses. ****** went to court I didnt need to come. Insurance companies/people be aware Upon completing my siding it was some damage to windows and gutters. Around July 19th ******* team met with insurance company they received a partial payment which I never seen the check for some reason went to 109 ************ (echo shield) address I ended up paying out of pocket for window repair as well as gutters for my house and garage When speaking with ****** he keep saying Allstate didnt cover it which they did Allstate paid out $2776 for gutters/windows. Upon speaking to ****** about it he continued to give me the run around. Bottom line is Echo Shield 109 ************ signed off with Allstate stating they completed the work for window/gutter Echoshield received over 15k from Allstate and kept my money as well there was a check they kept from July through November, never said anything about the check until I spoke with Allstate. Be aware of this company when you question they will send someone that doesnt speak English ****** then sent me paperwork threatened to put a Lien on my home CEO ************************* has yet to contact me and I have yet to receive my $2776. I have reached out with no return I would like to file a fraud claim ****************** companies and people seeking help I believe this has happened to more people Clients are happy for the non hassle but the company is keeping monies because clients arent reading the information Echoshield in 109 *************************************/*************************************** 19 ************ has not refunded

  

  Business Response

  Date: 02/16/2023

  Claim Number: **********
  Insured: ******************************* *****************************
  Property: ******************************************************** 60085
  
  The complaint by ******************************* is confusing and it seems like the dispute she is angry about has more to do with the contractor than with us Eco Shield Public Adjusters LLC. To help clear things up we will provide a detailed timeline of events along with documentation for each event. This claim was not simple to resolve and did require a lot of work but we believe we provided an excellent service and obtained an outcome most beneficial to the insured considering that ****************** had denied the full replacement of the roof and was only willing to provide coverage for partial repairs.
  
  6/20/2022 Eco Shield Public Adjusters LLC enters into agreement to represent ******************************* in an insurance claim for her property located at ************************************************************* with Policy Number ************ by ******************.
  
  7/19/2022 - Eco Shield Public Adjusters LLC meets with ****************** Adjuster at the property to inspect the damages and determine the value of the loss, ****************** Adjuster places the loss value at $4,212.88 and excludes roof replacement but instead only pays for minor repairs on the roof. We disagree with the loss value determined by Allstate and inform Allstate that we will submit an estimate for the value of the loss.
  Documents attached:
         Gmail - claim ********** - 7-19-2022
         ******** Estimate 07.19.2022
  
  7/23/2022 - Eco Shield Public Adjusters LLC submits an estimate to ****************** for the value of the loss, our total amount estimated for this loss is $17,586.45.
  Documents attached:
         Gmail - claim ********** - 7-23-2022
         TRIFFANY_STRAWDER_FINAL_DRAFT (1)
  
  7/29/2022 ****************** sends us a letter in response to the Estimate we sent on 7/23/2022, the letter states: Based on our review of the information you have provided, we did not find any new evidence of damages which would be different from our original assessment of this loss. Therefore, the above listed supplemental items will not be included in our estimate as we have already included the necessary repair operations and the adequate labor for the scope of loss. The documents are rejected as a proof of loss.
  Document attached:
         20220802_043650_D1A4716F65BF83E8.20220802113656180.0
  
  Eco Shield Public Adjusters LLC informed the insured about the position taken by ******************. The ****************** Policy Number ************ provides a path to resolution when there is a disagreement in the amount of loss where the amount of the loss is determined by a third party via Appraisal. The insured agreed to demand that the loss amount be determined by Appraisal.
  
  8/03/2022 The insured signs the Demand for Appraisal and the document is sent to ******************.
  Document attached:
         Please_DocuSign_DEMAND_FOR_APPRAISAL_-_TIFFA
  
  8/19/2022 ****************** accepts the demand for appraisal and sets an outline for the process.
  Document attached:
         Gmail - Allstate Outline of Appraisal Process Claim_**********
  
  9/20/2022 ****************** sends us the Appraisal Award Package with the Settlement Letter, Signed Award and the Award Estimate. The total Award Amount is $16,045.16 which includes the replacement of the entire roof along with other items of the exterior of the property.
  Documents attached:
         Gmail - ****************** Award Package Claim_**********
         Settlement Letter.*****************.0
         Signed Award.20220920121329681.0
         Award Estimate.20220920121329794.0
  
  10/28/2022 Eco Shield Public Adjusters LLC sends ****************** a Certificate of Insurance provided to us by the contractor along with a copy of the building permit fee to request the release of the withheld depreciation payment by ******************. Please note that the Certificate of Completion was signed by the insured on 10/28/2022, the Certificate of Completion states: Please read the statements below and sign if you agree. The Contractor has completed to my satisfaction the work he/she agreed to do. I have no defenses, or offsets to, which would impair the Retail Installment Obligation I own the property on which the improvements were made. The Contractor has not offered me any payment, refund, or any commissions on future sales in return for having the improvements made. I was aware of my rights to cancel this transaction when I entered into it, and I choose not to exercise any right of rescission. DO NOT SIGN THIS CERTIFICATE UNLESS YOU AGREE TO EACH OF THE ABOVE STATEMENTS AND THE CONTRACTOR HAS
  FINISHED THE CONTRACTED WORK TO YOUR SATISFACTION.
  
  Documents attached:
         Gmail - Claim Number_ ********** - 10-28-2022
         Certificate of Completion - ******************************************************* (1)
         Permit Receipt - ************************************************************************************ Insurance accepts the Certificate of Completion and sends a payment worksheet along with a Final Estimate including the cost of the building permit fee. The final payment check was sent via regular mail.
  Documents attached:
         Gmail - Allstate Vehicle and ************************** Claim_ 00**********
         PAYMENT_TRACKER_WORKSHEET_REPORT_20221031_2.20221031152538595.2
         FINAL_DRAFT_WITH_WITHOUT_REMOVAL_DEPRECIATION_REPORT_20221031_2.20221031152538595.1
  
  The contractor has told us that they received the following payments from the insured:
  Payments:
  October 10, 2022 $ 4 ,770.48
  November 11, 2022 $ 6 ,710.74
  November 16, 2022 $ 3 ,713.94
  Total Payments $ 15,195.16
  
  The contractor says that there is payment pending from the insured in the amount of $1000.00 which we assume is the deductible. The deductible amount should be paid directly to the contractor.
  
  Please note that Eco Shield Public Adjusters LLC never submitted a request for payment to the insured for the services provided nor did it keep or withhold payment checks from the carrier. Please note that the cost of Eco Shield Public Adjusters LLC services was paid by the contractor. 
  
  Please note that throughout the duration of the claim until the conclusion of the claim there have been multiple estimates but in all of them there has been no coverage for damage to the windows. The estimate did include replacement of 2 window screens with a total value of $105.15 for both screens. If this item was not completed by your contractor, then you would need to contact them and have that sorted out with them.
  
  In conclusion, if there is any complaint regarding Eco Shield Public Adjusters LLC services we will gladly address them but they have to be regarding the claim or claim process, it seems like the issues described are between the insured wanting extra work and the contractor wanting to get fully paid and not really about Eco Shield Public Adjusters LLC.
  
  Please let us know if anything else is needed from us. Thank you.