We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vending Machines

Canteen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

This profile includes complaints for Canteen's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canteen has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Canteen

      171 Covington Dr Bloomingdale, IL 60108-3107

    • Canteen

      9620 Forest Hills Rd Machesney Park, IL 61115-8213

    • Canteen

      3337 N Publishers Dr Rockford, IL 61109-6317

    • Canteen

      955 Sivert Dr Wood Dale, IL 60191-1210

    • Canteen

      10000 W Ohare Ave Chicago, IL 60666-6000

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the night of 01/21/24 I made a purchase using my debit card from a vending machine located inside of *********************************. The item I purchased was a bottle of water which was priced at $2.00 per bottle. I purchased nothing else. I was both charged the $2.00 for the water as well as an unauthorized and previously undisclosed charge of $5.00 by the same machine. There was no signage posted or warning there would be an extra charge of any kind.

      Business Response

      Date: 02/07/2024

      our credit card companies implemented a $5 hold on cashless transactions. This hold typically falls off your statement within 12 hours, however it can remain on your statement as a pending transaction for up to 48 hours. Once the transaction fully processes, the amount on your statement should be the correct purchase price for your item. I will contact ******* to verify. 

       All machines are installed with signage. I will verify the machine has signage.

       

      ************************* |District Operations Manager
      o. ************ |
      ******************************************************************************

    • Initial Complaint

      Date:01/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The vending machines in the ingrown farm locations have consistently taken the money from the employees of ************* without dispensing product and when the number is called to file a complaint with canteen they either do not answer or put the person on a lengthy hold. This is not good customer ********************** and they are simply stealing money.

    • Initial Complaint

      Date:08/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pop vending machine, took my $2.00, and the machine was Completely Empty. Called for refund and was given the runaround.

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The vending machine at motel6 ***************** ******** It does not gives me the drinks My first time was 9/30/22 around 6:00 am 2nd was 10/06/22 around 3:30 pm and today again 3rd time around 5:30 pm I Make the (refund request) many times of the first 2 and they haven't refunded my money they charged each time first ****+ 5 second ****+5 and 3rd time ****+5 per drink For your attention thanks and take good care

    Canteen is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.