We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

NOW Foods

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for NOW Foods's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NOW Foods has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • NOW Foods

      244 Knollwood Dr Bloomingdale, IL 60108-2257

    • NOW Foods

      395 Glen Ellyn Rd Bloomingdale, IL 60108-2176

    • NOW Foods

      575 Vista Blvd Sparks, NV 89434-9662

    • NOW Foods

      990 Packer Way Sparks, NV 89431-6441

    • NOW Foods

      330 N Wabash Ave Ste 3120 Ste. 3120 Chicago, IL 60611-7693

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business published a supplement was available for purchase then canceled my order and told me to place another order then canceled that order for the supplement not being available. I suffered health repercussions from not being able to obtain the supplement for 3 weeks. The business is now refusing to cancel and delete my account after multiple requests.

      Business Response

      Date: 12/13/2024

      We truly apologize for the inconvenience. We did have a glitch in our system which caused this error to occur two times. Our customer service team did recently reach out and offered a $60 coupon code to be used on a future ************************** purchase, which was the value of the original order.  

      We do want to ensure that you are satisfied with this resolution so if you have any further issues or questions please contact us directly at: ************ or ******************************************* and we will be happy to help. 

      Thank you for purchasing NOW products.

      Customer Answer

      Date: 12/13/2024

       
      Complaint: 22648426

      I am rejecting this response because the company has failed to perform the following actions as requested: cancel my online account, delete my online account, provide notification of the completion of my request and provide notification of no further contact after my requests have been granted. 

      Sincerely,

      ***** ******

      Business Response

      Date: 12/18/2024

      Per your request your account has been deleted and you will not hear from NOW again. 

      Customer Answer

      Date: 12/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:04/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the jojoba oil at H-E-B in ** and within a couple of months it grew what looked like mold and fuzzy debris in the oil. This cant be healthy for anyone.

      Business Response

      Date: 04/17/2023

      The consumer should have been able to bring this product back to HEB for a refund. 
      If she didn't, NOW Foods customer service would gladly send out a call tag and pick up the product so we can evaluate the product and hopefully determine what may have happened.
      Please have the consumer contact customer service at *********************************************** so we can pick up the product and replace or give credit for a new item at the same value.

    • Initial Complaint

      Date:03/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order Number: LV19857576 From lucky vitamin and returned it last month for a refund. I have not received my full refund, and their website is closed. I was transferred to NowFoods to fix my issue. It says its the same company. Have your billing team look into this and issue the refund immediately. Or further action wil be taken thanks

      Business Response

      Date: 03/14/2023

      A member of the customer service team from NOW emailed the person directly to resolve this refund issue from a purchase they made at LuckyVitamin.com. 

      Customer Answer

      Date: 03/14/2023

       
      Complaint: 19593007

      I am rejecting this response because: please resolve the issue immeditaely. Issue the refund and send me the refund receipt. This business is closing and tried to reject my refund for no good reason, and attempted to scam me. Their policy clearly states opened or closed products can be returned. Now they claim the products were empty. It does not matter. I bought a vitamin, i used it for one month and it did not help me at all. I need an explanation why they tried ti change their own policy and scam me out of my money. Otherwise i will be taking legal action

      Sincerely,

      Broni Keyz

      Business Response

      Date: 03/16/2023

      The customer was refunded for order ********** on 3/14/2023 in the amount of $177.93, and for order LV19861833 $70.07 on 3/13/2023. The difference in both refunds is $15.90, which is the label fee of $7.95 (2) in which the customer used our labels to return the parcels. We processed the additional $15.90 refund on 3/15/23 to settle this complaint, and will send the customer an email.

      Customer Answer

      Date: 03/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Broni Keyz

    NOW Foods is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.