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Business Profile

Auto Repairs

S&S Paint & Body
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for S&S Paint & Body's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift certificate for a complete vehicle detailing from S&S on 12/16/2021. It was a Christmas gift for my son. It cost $160.00. Multiple times I tried to schedule the vehicle detailing in 2022 but was told they did not have the personnel to do the work. Eventually in July 2022 I had the work done by a different company and requested a refund from S&S. I returned the gift certificate 7/22/22 and was told I would receive a refund for the $160. I called approximately 4 weeks ago and was told they would check on the refund. As of today, October 10, 2022, I still do not have the refund.

      Business Response

      Date: 01/12/2023

      The company stated the customer purchased a gift certificate for detailing services.  When it came for him to use the certificate, the company didnt have detailers to do the work and offered the customer a refund.  "There was a delay in getting the refund to the customer, however the refund was sent. "

      Customer Answer

      Date: 01/12/2023

       I am rejecting this response because:

      The business claims it sent the refund, but I have not received it.  Is there any documentation to show the refund was cashed or deposited into an account or where it was mailed?  Would it be possible to issue another check and have me pick it up at the Bloomington location?


      Customer Answer

      Date: 01/27/2023

      I have not received the $160 refund.

      Business Response

      Date: 05/08/2023

      We mailed the check on February 15th.  Please see attached file from our accounting software.

      Given that the refund was still not received we can stop payment on the original check and reissue.

      can you please provide us with an accurate mailing address so that we can cross reference and make sure it arrives.

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