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Business Profile

Fire and Water Damage Restoration

ServPro of Bloomington/Pontiac
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was hired after we filed an insurance claim for water damage to our home impacting our hardwood floor. Servpro failed to properly repair our floor and also damaged the floor after the initial refinishing was completed to the floor. Servpro is seeking additional funds in order to repair the floor again as a result of the mistakes made by them. We do not agree with paying them additional funds for repairs they should make. We do not agree with paying them in full until the repairs are made. We have not paid them in full and now they have threatened to file a lien against us and contact their attorney. We wish for the floor to be repaired at no more cost to us or our insurance company. We do not wish to pay any more money to Servpro until the repairs are made to satisfaction.

    Business Response

    Date: 09/28/2022

    Thank you for letting me know about this.  I wanted to respond as soon as possible.  I am working with the customer, and have been several months to bring about a resolution.  The resolution I have proposed will create no out of pocket expense for the customer, only for me.  I have acknowledged there is some warranty work that needs to be addressed; however, I have only been paid 44% of the contract amount.  The warranty work only amounts to 10% of the contract amount.  I have been acting in good faith to resolve any issues brought to my attention and have yet to be paid for the mitigation or any of the remaining 56% of the repairs.  That said, I will continue to work with this customer to bring about a fair resolution as it is my goal to always have a satisfied customer.  

     

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ServPro of Bloomington/Pontiac is BBB Accredited.

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