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Business Profile

Pressure Washing

Loud Bros. Pressure Washing

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company coated our garage floor in 2023 and after a few months it began cracking and chipping off. We called immediately and was told “we are so busy this summer, we will come to your place and fix the issue or replace the entire coating in early fall” but, no call. We called and texted and twice finally got someone self identified as “”****” who scheduled two separate appointments to come to our house and both times never arrived. Since then, no one answers calls or texts and no answer when we knocked at the business. We did, however, hear a dog barking inside and the neighboring business employee stated “he was there this morning”. We need this fixed asap as we are retired and need help.

    Customer Answer

    Date: 02/07/2025

    The business contacted us this week in order to set up a time to come out to our house and fix the issue at hand. We will be contacting BBB with an update next week if/when the business finishes the job. 

    Business Response

    Date: 03/05/2025

    The situation has been take care of

    Business Response

    Date: 03/07/2025

    The crack from the concrete occurred due to shrinking of the concrete not the coating failure, we have connected with the home owner and repaired this for free 

    Customer Answer

    Date: 03/10/2025

     I am rejecting this response because: although they came to our house and filled in the crumbling coating, it looks terrible (see pictures). And, the concrete has never cracked there as the reply stated. Plus, look at the discoloration. Soddy. We were told they will be back to “fix” things. The reply didn’t mention that and we have not heard from them since. 



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