Reviews

This profile includes reviews for Core 3 Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Core 3 Property Management

  1707 E. Hamilton Road Suite 1A Bloomington, IL 61704

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  Core 3 Property Management

  1999 Wabash, Suite 110 Springfield, IL 62704

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  Core 3 Property Management

  751 W. Joan Ct Peoria, IL 61614

Review Details

• Review fromBrittany B

  Date: 04/25/2025

  1 star

  Brittany B

  Date: 04/25/2025

  When we walked through the house before we moved in there were low hanging branches over power lines and damage to the blinds over the window in the living room. We told them we would like this taken care of. We moved in and realized these things had not been done. Core 3 was slow to respond to maintenance requests. Catrina P at the Springfield location told us if we were unhappy with this we could forgo the lease and move out. We were shocked that this was her response. We simply asked things to be done that should have been done before we moved in and this was her first answer. She didn’t want to deal with us and basically admitted they had other bigger more important properties to manage. I also think if she had been speaking with a straight male things might have been different. My wife and I only spent a year at this house. The rent was way overpriced for the area. We had problem after problem with them. Their customer service was terrible and the two gals in the office are rude and disrespectful. They took almost our entire security deposit and took over $200 from us for blind that were broken before we got there. SHADY. Buyer and renter beware!!!!

  Core 3 Property Management

  Date: 05/05/2025

  Hi Brittany,

  
  Thank you for taking the time to share your experience. We're sorry to hear that your time with us didn’t meet your expectations, and we take your concerns seriously.

  We'd like to address each point you raised in your review:
  
  Tree Branches & Pre-Move-In Requests:
  Before your move-in, one of the trees near the property was trimmed. However, a separate complaint later required the removal of an entire tree, which involved scheduling and coordination with a professional tree removal service—something that can take additional time. We understand how frustrating it can be when items discussed before move-in aren't completed right away, and we apologize for the inconvenience.
  
  Maintenance Response Times:
  We strive to respond to maintenance requests as quickly as possible. While we handle many repairs in-house, some are managed by third-party contractors who schedule based on urgency and availability. We also send follow-up surveys after completed work orders so we can monitor vendor performance and address any issues.
  
  Communication & Lease Break Offer:
  We’re sorry to hear that you felt dismissed during a conversation with our staff. Our intent in offering a no-penalty lease break was not to be dismissive but to provide a resolution if we weren’t able to meet your expectations. We want all tenants to feel safe, heard, and satisfied, but we also recognize when it may be in everyone’s best interest to offer an early move-out option.
  
  Move-In Condition Expectations:
  We aim to be transparent during the leasing and showing process. Any repairs that directly affect daily living are addressed as a priority. However, cosmetic items or non-essential features—like fencing or blinds—often require owner approval. In some cases, those repairs may not be approved or completed.
  
  Perception of Unequal Treatment:
  We take pride in treating all tenants equally and with respect, regardless of background, gender, or identity. Our staff follows the same policies and procedures for every resident.
  
  Rent Pricing & Ongoing Issues:
  We understand that rent prices can be a sensitive topic, and we strive to remain competitive based on the local market. We regret that your experience involved multiple issues and are sorry for any added stress that caused.
  
  Security Deposit Concerns:
  If you believe charges were made for damages that existed before move-in, we encourage you to submit a written dispute. We’re committed to fairness and will gladly review your file again. Our goal is to be fair to both our residents and our property owners when handling security deposit claims.
  
  Brittany, we appreciate your feedback. It helps us identify areas where we can do better, and we’re always looking for ways to improve our service. We wish you nothing but the best in your new home.
  
  Sincerely,
  The Core 3 Team

• Review fromCarleen B

  Date: 03/12/2025

  1 star

  Carleen B

  Date: 03/12/2025

  In my opinion, I would not recommend living in any property Core3 manages. They were slow to respond to work orders. Upon moving in, I was mislead moving in the property about internet availability, which wasn't even available for 5 months after moving in. Upon moving out, inspection report shows a list of damage and they are keeping my full deposit and charging me extra money. I am a single working female who is a neat fanatic. To follow up after receiving the invoice they send me a threatening email about collection activity. I have always paid rent early or on time. I have never had such a terrible experience in my life. This company is unethical, unprofessional, disrespectful and it’s disturbing to my soul.

  Core 3 Property Management

  Date: 03/21/2025

  We regret to hear about your negative experience and appreciate you bringing these concerns to our attention. At Core 3, we are committed to providing high-quality service and clear communication to all of our residents, and we apologize that we fell short of these expectations during your time with us. We take any delays in responding to work orders seriously and will review the circumstances surrounding your requests to ensure we can improve our response times moving forward. Additionally, we understand the importance of clear communication regarding amenities, and we apologize for any confusion regarding the availability of internet services. Regarding your move-out inspection and the charges that were assessed, we strive to be fair and transparent in all billing matters. If you believe any charges were applied incorrectly, we welcome the opportunity to review the details with you and resolve any discrepancies. We value your feedback and are committed to using it to improve our services. Please don’t hesitate to reach out to us directly if you would like to discuss this matter further.

• Review fromAndre P

  Date: 06/03/2023

  1 star

  Andre P

  Date: 06/03/2023

  Core3 has the most unprofessional and unrespectfull people I've seen in years. They give out these 60 day notice to inform you that your lease will be up, then they do a walk around a month before check for damage. No names but the two ladies that did the walk around went to the basement and I overheard them saying that I forfeited my security deposit due to mounting the TV on the wall due to my wife who is now deceased could watch it because she was bed redding and that my stepson was living there to help with his mother while I worked to take care of home and bills. So instead of paying rent for May I let them know that I overheard the ladies talking and in order to move I needed all my money at that I would be out by no later then the first. I dropped the keys off into the mailbox that night and they haven't texted me or thank you for moving.

  Core 3 Property Management

  Date: 06/09/2023

  Hi Andre, Thank you for your feedback. You were notified verbally and via text that your lease would end in May. The owner of the property you rented was looking into their options to sell the property. Once they confirmed they wanted to sell, we quickly informed you with a 60-day notice. The legal standard is 30 days. There seems to be some miscommunication with the security deposit. Our employees who conducted the walk-through were not there to assess the damage or determine your security deposit. They were determining the listing price for the home. We apologize for this misunderstanding. If you like to discuss these details further, feel free to give us a call at 309-808-2125.

  Andre P

  Date: 06/10/2023

  Well what I over heard them saying is done .As a Marine and a Minister I know what I heard so as God's will he found me a place. I moved out on the 31st and placed the keys in Core3's mailbox after hours. I'll pray for the people that does dishonest work.

• Review fromElizabeth E

  Date: 05/25/2023

  1 star

  Elizabeth E

  Date: 05/25/2023

  As an owner, still awaiting for my move-out inspection report. It's been over 3 weeks, sent follow up email. Concerned about visible damage, see the Core 3 van driving in the neighborhood (have photos), however, still no response.

  Core 3 Property Management

  Date: 06/12/2023

  Hi Elizabeth, Thank you for reaching out. We have since been in contact, but if you have any further questions or concerns, we would be happy to discuss them. Thank you! Core 3