We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Ridge Auto Service Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS COMPANY REPAIRED MY HEADLIGHTS AND ENGINE WARING LIGHT THEY CHARGE 400 ON HEAD LIGHTS AND *************************************************************************************************************** ******* WAS TOLD BATTERY WAS JUST DISCONNECTED FOR ENGINE WARING LIGHT TO GO OUT IT TOOK OVER TWO WEEKS FOR REPAIRS I NOTIFIED OWNER LIGHT BACK ON HE TOLD ME BRING CAR BACK NEXT WED SO CAR WILL BE IN SHOP ANOTHER TWO WEEKS I JUST WANT MONEY FOR ENGINE WARNING LIGHT 320 DOLLARS I DONT TRUST HIM UNDER MY HOOD AGAIN Just want 320 I paid for ENGINE light have papers to prove

    Business Response

    Date: 01/10/2024

    This complaint is a result of a very angry customer, *********************, who brought the car to my shop for repair of the headlights being inoperable. We diagnosed the problem as needing wiring repair and contacted his warranty insurance *** as he directed. I was asked by the adjuster if there was any indication of modifications to the vehicle or indications commercial use. I stated no modifications but there is a blue airport sticker in the back window. The adjuster told me that he would process the info and let the customer know about his claim. ******* was informed that his claim was denied base on the insurance companies assumption that he does ride share. I never stated he did ride share and the adjuster noted that fact. ******* basically  wanted me to lie for him and commit insurance fraud on his behalf. That is just not going to happen and I told him that. He got very angry at me and proceeded to slander me on ******** and any other social media platform he could think of, including BBB. I an send a copy of his invoice explaining what was done on his vehicle. The check engine light cost was only 130 dollars, not 320. I told his that the sensors that were causing the light to be on were very dirty and recommend cleaning them first because they are very expensive to replace and tested ok at the time and if the light comes back on the will need replacing. He still continues to slander and threaten me on social media.   

    Customer Answer

    Date: 01/10/2024

     
    Complaint: 21105987

    I am rejecting this response because:
    They told me a different  story didn't read the paper I will accept  a ****** for engine light 
    Sincerely,

    *********************

    Business Response

    Date: 01/11/2024

    There will be no refund. I offered to replace the sensors for cost of parts only. No charges for labor. Customer made the appointment then failed to show. The ****** was charged for labor and honest efforts to clear the problem for the least cost. 

Ridge Auto Service Station is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.