Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom, *****************************, was buried at Lincoln Cemetary on January 22, 2024. I stayed at her gravesite until the two ground personnel empty all the dirt in the dump truck; the dirt was not enough to fill the opening. I left as they were distributing what they had. I returned January 27, 2024, to lay flowers at her site and found the gravesite in disarray and missing approximately 1 1/2 foot of dirt. I drove to ***** S Kedzie and called the number on the gate, because the sign stated you couldn't see anyone without an appointment, and I was told by the person who stated she handled my mom's arrangements, she would put a work order in and have it taken care of. I returned On February 2, 2024, and there was no change to my mom's gravesite. I repeated the steps from the week before and was told the same thing by the same person. February 11, 2024, there is no change to my mom's gravesite. I have attached pictures I took today showing the flowers I placed in the opening on January 27, 2024.

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother ( *************************** ) was buried in Lincoln Cemetery on Sat June, 11th 2022. My complaint is that on Saturdays this cemetery charges $900 extra per burial. We were told an extra $900 was charged on Sat to cover union workers overtime. I understand an extra charge on Sat but I don't see how $900 per burial is required to cover the union worker contractual overtime. I'm a union pilot and I don't make that kind of money for overtime. I can understand if the overtime was being covered by one burial but I saw at least 3 grave sites setup that Sat. That's $2700 for 3 burials. I would like for Lincoln or their parent company **************** to please show me number that verify that $900 per burial on Sat is a reasonable and required amount and not merely price gouging while people are grieving. Contract # ************, Internment # ******.

  Customer Answer

  Date: 08/25/2022

   
  Complaint: 17643217
  
  I am rejecting this response because: The $900 fee is price gouging and I will take the matter up with the state attorney.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/10/2022

  Hello ********************,

  Please give me a call, at your convenience if you would like to discuss this further.  I will be out of town until 9/16 but would be available after that.  ************.

   

  Thank you,

  *********************

  Business Response

  Date: 09/27/2022

  I have spoken with ******************** on the phone and discussed the $900 Saturday charge.  This charge is reflective on our price list and was discussed at the time of the arrangements for his mother. I believe I have answered all of his questions.

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 17643217
  
  I am rejecting this response because: I feel the company mgmt could do better with employee schedules so that the consumer is not paying for bad mgmt of personnel. they say this causes an employee to workk 6 days. Develop an off day rotation that does not require employees to work 6 days. this is a poor mgmt situation. I know because I am also a union employee. They are blaming it all on the union and they are benefiting TOO.
  
  Sincerely,
  
  ***********************