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Business Profile

Commercial Landscape Contractors

Akl Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Landscape Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************************** was contracted for my roof replacement. After the roof inspection they said that my roof has only one layer and something that protects the plywood under the shingles. So they said that they will put another layer on top of the existing one since it will improve the isolation and make the new layer last longer. Eight months ago I decided to put solar panels on my roof in order to save on the electricity bill. I was unpleasantly surprised when the solar company told me that they cannot install the solar panel because my roof has three layers and it has to be changed first. Unlike the roofing company, they provided me with photo evidence which I am attaching with this complaint. I called **************************** and was told that the actual roof replacement was done by a company called AKL Home Improvements. I called them and I was told that they are just a sub-contractor that do the job as requested by the contractor. The person I spoke with was **** *****. So for a while I was sent back and forth. Then, I was told to call a company called ****************. They told me that the person that worked with me (**** *****) is no longer there and that the warranty will not be honored. This does not make any sense if the company is still exisiting as a business entity. After that none of the companies returned my calls anymore. Eventually, some of the phone numbers stopped working. I want a written answer to this complaint and explanation why was I deceived about the state of the roof. The solar company inspector told me that quite possibly my roof is not up to code with three layers and that I should ask for the roofing company to take responsibility and fix the issue.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted the akl home improvements march 2023 for a leak in my roof. They came out and fixed the issue but the next day the leak resumed. Contacted them again didn't hear back until I suspended my payment they finally cameback and fix the problem. They told me I had a 2 year warranty and wrote it on the invoice. ******* started leaking again yesterday I called the same company and spoke to the same owner who sent out the same guy that did the repair but they tried to charge me 600 dollars and said the warranty cannot be honored because the company closed.

Akl Home Improvements is NOT a BBB Accredited Business.

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