Complaints

This profile includes complaints for ABC Climate Controls, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ABC Climate Controls, Inc.

  13636 Western Ave Blue Island, IL 60406-3277

• 

  ABC Climate Controls, Inc.

  PO Box 358 Blue Island, IL 60406-0358

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ABC Climate Control stole 500 dollars from me. I started working with this company on May 14, 2025 for a new side discharge ac unit for my home. He originally gave me one price and then that price changed him saying they no longer had that unit. I was dealing with the owner *****. It was a unit I was going to purchase and he ask me to Zelle 2115 for a down payment and I did that. I changed my mind due to the price and me having to pay 600 for shipment. He found another unit and wanted me to send another 2000 ***** I told him I didnt feel comfortable doing that due to I had already given him 2115 so he told me I could order the unit myself and I asked for my deposit back off the other unit. ***** told me he would Zelle me 1115 and keep 1000 toward a deposit on labor only. I ordered the unit he found from ****. **** told me that the ac unit and all other parts will get delivered inside my garage. The shipping department called to schedule the delivery and notified me it will not get delivered inside my garage. I got very angry and canceled the shipment cause HVAC charge me to deliver inside my garage and told me several times it will get delivered inside my garage and not be a curb side delivery. I told ABC climate control all this was too much and I was going with another company and wanted my 1000 dollars back. Basically he told me he would keep all my money unless I email or text him a statement saying I agree to him keeping 500 of my dollars. I verbalized that I didnt want to give him any of my money and he said well if you dont I will keep all the 1000 dollars. I felt like I HAD no choice if I wanted to at least get 500 of my dollars back. I texted him a statement saying such and ***** ***** me 500 of my dollars back. I would like my 500 dollars back that he stole.

  Business Response

  Date: 06/20/2025

  5-13-25
  A) This was the first initial phone call the customer made, indicating she was interested in a full, complete air conditioner quote.
  B) Customer had expressed that they wanted the air conditioner installed immediately.
  C) I had expressed to them that I would need to check and see what day we could coordinate a day to come out and see what she needed and wanted. After obtaining this information, I can then look into getting them a price. 

  5-14-25
  A) Customer called again. I explained that, according to my schedule, I would not be able to go out there till the following week. She expressed her urgency again, and I suggested If she wanted to do this immediately, then she could provide me with the information I needed to give her a quote. I requested pictures of her air conditioner, furnace, evaporator coil, measurements of the evaporator coil, and pictures of the tags of the evaporator coil and condenser unit, which have the model number. The model number and all pictures provided all the information I need in order to give her a proper quote. She was able to provide the information.
  B) The information she provided would be the same information I would go to obtain in order to give her the quotes.
  C) She sent all pictures and information.
  D) I spent hours to find her different options and prices. Keep in mind I explained to her that there was a shortage of the older Freon R**0A systems and a shortage of the new R454B freon and there is a big demand and shortage for both types.
  
  5-16-25
  A) She called several times
  B) I gave her two quotes through text for two types of freon systems. One was R**0A quote and the other was an R454A freon system.
  C) She asked what brand they were and I responded Rheem and *******.
  D) She said she was going to talk to her husband and they would let me know.
  
  5-20-25
  A) On this day she texted me and to let me know that I did not have to get her a side discharge unit. She also provided me her address, schedule and her husband's name and phone number.
  B) She also indicated that I can install a Rheem and it did not have to be a *******.
  C) As she stated in the initial phone conversation she texted me that they wanted the unit installed as soon as possible.
  D) She provided the names that she wanted on the contract and her email address.
  
  5-21-25
  A) On this day I sent the 1st estimate for the R**0A freon system that she selected. It is typical and standard for companies to request and require a deposit. I explained to her by phone, estimate and through text of the deposit. I also explained to her about the deposit that is non-refundable as explained in the estimate and she accepted. The 1st estimate required a $1,500 deposit, because she wanted an immediate rush on the order there was a $615 delivery fee. I sent her a picture of the delivery fee which she agreed to pay and paid the deposit plus the delivery fee which was $2,115 through zelle.
  B) I had to send a second estimate for her to accept. She accepted the estimate. Once an estimate is accepted and agreed, I then have to convert it into an invoice. Everything was going to her satisfaction.
  C) (text) She claimed that she attempted several times to ***** the deposit and was unsuccessful. She also, expressed that she did not want the unit to be unavailable. 
  D) Through a phone call, she explained she was having trouble sending the deposit which made her uncomfortable and hesitant to send the money. I also explained to her that she would be receiving a receipt and if I did not show up to install the unit or failed to install her A/C due to my negligence, that I would refund her the money as it states in my agreement. 
  E) After I resolved the Zelle issue She proceeded with the deposit at about 6pm.
  F) (Text) informed her I received her deposit and that I would send her a receipt.
  G) She thanked me so much and expressed that she appreciates all my hard work. Expressed her concern about the unit still being available.
  D) Asked her if she received the deposit receipt , she responded yes and thanked me again.
  
  5-22-25
  A) On this day at 8 a.m. after calling and checking with different suppliers to see if her unit was still available, I ordered her unit and called her to inform her of all the details. She did not answer, so I sent her a text regarding the order.
  B) She texted me at 2:00 p.m. that she did not answer because she was sleeping. She thanked me and apologized. At 5:00 p.m. she then requested for me to send her the model number of the unit and thanked me again.
  C) I sent her the model number and she thanked me again.
  
  5-23-25
  A) On this day after she knew I had already ordered her equipment, she asked me to check the price and warranty for a R454B freon system with a side discharge, which is different from what I had already ordered.
  B) At this point something did not seem right and did not sit well with me based on her requests. It seemed as though she was still shopping around for different equipment or different prices. Not only through me but through other companies.
  C) Through a text she asked me to look up for two different brands of equipment for the new R454B free on equipment. Then she stated that it doesn't have to be that unit as long as it's a good brand unit with the side discharge for the new units. I don't know what she meant by that but it seems like she was going to lead me into a long confusing search that was going to go nowhere. I think at this point she had made up her mind to try to make me give up and fail the installation so that she could get her money back.
  D) After doing an extensive search locally I could not find the equipment in order to rush this job. I explained to her that if she wanted these systems, I would have to order it and it would take 3 to 4 weeks from out of state suppliers.
  E) I also expressed to her that if she wanted her air conditioner installed immidiately, she needed to make up her mind now and that there might possibly be a restocking fee or cancellation fee that she would be responsible for.
  F) She asked me to call them to find out if we could cancel the order and get her money back, and go somewhere else. She thanked me again.
  G) I asked her if she was looking to back out of our agreement, and I had expressed to her, as I did over the phone and in the agreement, that this was a non-refundable contract.
  H) She then claimed that she did not agree to a non-refundable contract.
  I) phone conversation. Wanted me to keep looking for other options.
  
  5-24-25
  A) On this day, she texted me to let me know she understands I will not be able to get back to her till Tuesday due to Memorial Day weekend.
  B) Again, she's now going back to the R**0A freon system after I had just canceled. The only difference is that she was paying for an immediate delivery charge. Otherwise, she would have received it for everything she agreed to originally. She just did not want to pay the additional $615 delivery charge.
  C) In the same text, she says if I could find her a side discharge of the R454B freon for a good price, that would be great, and that is the one she really wants. I expressed to her all the circumstances, prices, rush orders and delivery time, and different brands. She did not want to understand anything other than her set price. For her price, she had to wait a couple of weeks for me to order it or pay the additional rush order delivery.
  D) In the same text, she told me that she thought I was trying to take her money.
  E) Again, I told her I was going to look and try to find her something, but as I stated in our last phone conversation, right now the **** industry is in chaos due to the old and new freon conversion. There is a shortage of the new and old freon and a huge demand for both.
  F) She thanked me again.
  G) I also texted her and maybe a phone conversation, that sorry she got that impression, but I had invested a lot of time before she agreed to the first contract and even after. I told her I wish she had thought about what she wanted for the price and which brand, and what type of system before she accepted the estimate and gave me a deposit. Worse than that was to have me order the equipment. I told her she was very lucky the supplier refunded her the full amount for the order, because a lot of companies will charge you a restocking fee. I had recorded the conversation in case they were not going to allow me to cancel the order or charge me a restocking fee. I also told her I was not there to take her money, but like any other person or business, I don't want to waste my time either.
  H) She thanked me again.
  
  5-27-25
  A) On this day the customer called me while I was on the phone and I was not able to answer, so I sent her a text to text me.
  B) She sends me a text saying that she's not sure if she was half asleep when she texted you don't have to buy a side discharge AC but I do only want a side discharge AC I'm looking at the text you like and sorry for any confusion.
  C) I called the customer first but she did not answer. So then I text and asked her for her email because I wanted to send her everything that was going on through the suppliers I use and research on the chaos with the freon. Unfortunately I did not get the chance to do that because I was so busy. But I do have a copy of all this information.
  D) Most contractors only install 1 brand and nothing more. This makes their search and information requirements very minimal.
  E) We install any brand that any paying customer is looking for or desires. Which is 10 times more time-consuming than your standard contractor.
  F) Every manufacturer carries different sizes to match the existing sheet metal duct work, and different sizes in tonnage to meet the demand for heating and cooling per home, different availability of equipment, different efficiency, and different prices for different contractors. There are so many factors to consider when you are looking at so many different brands.
  
  5-28-25
  A) After an extensive search and phone calls On this day I had sent her an estimate #** on what I found based on her request.
  B) She said she would look it over and thanked me again.
  C) She called and asked if I could do it for $500 less.
  D) I replied that I could do it for $409.32 which is the tax that reflects estimate # **.
  E)  She agreed and said thank you again.
  F) later on she asked me if I could take an additional $250 off. I then called her and we had a phone conversation, and I told her I couldn't. 
  G) After she agreed, I sent her a revised estimate, which required an additional $2,000 because she was going with a more expensive unit and new freon. 
  H) At the end of the day threw a phone conversation she changed her mind again because she felt uncomfortable paying the additional amount. I again tried to please her by giving her another option, since she felt uncomfortable I told her that she could purchase the material and just pay me $2,500 for labor, which she agreed to on a revised estimate #**.
  She agreed to order equipment and I agreed to return $1,115 from her original deposit and do the labor for only $2,500. She said ok and thanked me again.
  
  5-29-25
  A) On this day, I sent her the revised agreement #**, which she accepted. I informed her that I sent her the new estimate, and she said Okay and thanked me again.
  B) Through a phone conversation, I asked her to send me proof that she ordered the equipment, and then I would send her $1,115 back so that she would only have a $1,000 deposit for the labor. At 11:53 in the morning, she sent me a confirmation that reflects that she had purchased the equipment.
  C) She sent me a text with her name and phone number so that I could ***** her money back.
  D) I then texted her to let me know when she would be receiving the equipment so that I could schedule the installation immediately thereafter. She texted back that she had received the $1,115.
  E) She set me a text indicating she accepted the estimate which reflects that at this point she has only given me $1,000 deposit and the balance of $1,500 will be paid upon completion.
  
  6-3-25
  A) At this day she called to inform me that she had canceled the order because they would not bring the equipment into her garage. I asked her why she didn't give me the opportunity to be there when the delivery was going to be made, or if she could have had the material delivered to my location, and I would bring it to her house.
  B) At that point, she just wanted her money back, and I told her that I had invested a lot of time and that the best I could do is $500, even though legally I did not have to because in the last two or three estimates, it specifically states no refunds. I specifically told her in other phone conversations, and I even changed it after the first estimate to make sure it was clear that there were no refunds. I then asked her to put it in writing through an email or text that the work was never completed because she canceled the equipment order and that she agreed to receive $500 from the $1,000 deposit that was pending for the installation that was never done due to the cancellation of the equipment on June 3rd 2025. This request was only made in order to keep from making false allegations. I have all the texts and several emails, pictures, and phone conversations recorded in case I need them to clear any doubts anybody may have. I am working on how I might be able to present the recorded phone conversation in this case or any other case where I need to defend myself.
  C) She threatened to smear my name and the company on social media, go to the H333735363534353136**H, state's attorney, and any other way she could do damage to my reputation after I had refunded her money and after all the work that I had put in. She claims that I did no work and that I was entitled to no money. I spent more time on this customer and all the research and phone calls to suppliers than the time it would have taken to install the unit for $2,500. Mind you, I had already come down on my labor price numerous times to please her. I stopped counting all the thank you's which indicate the amount of work I put into this customer If I had charged her for all the thank you's she stated I would have been better off. In a short summary, I was as honest as anybody could have been, and returned money twice that nobody else would have returned. I lost more time than the job was worth. I have more documentation then I was allowed to present with the time that I was given.I will try to send more.

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Installation: September 8, 2022,Amount: $5,253.99, Warranty: 3 Year labor warranty so long as preventative maintenance is conducted on a yearly basis. We purchased a Rheem 96% Furnace in August 2022 and had it installed on September 8, 2022. In May of 2023 the unit begin seeping gas. We contacted ********** and they came out and said that the burners were passing gas when the furnace is not running and that the Control Valve needs to be replaced. They deemed the unit not functional and turned it off for our safety.We contacted the installer, ABC Climate Controls and made them aware and they came out and told us that there would be a $500 charge. We asked why when the unit was less than a year old and the replacement part warranty and labor warranty was still in effect. The installer is trying to say that the labor warranty is not on parts of the unit that he did not install, this makes no sense. We have had two other contractors out and they all are saying that this installer needs to honor their warranty as did *********. We want the installer to replace the valve at no cost to us based on the 3-year labor warranty.

  Business Response

  Date: 08/15/2023

  *** has reached out to ***************** to address her concerns and complaints. We have been trying to resolve this matter since May 6, 2023. It is unfortunate that she is unsatisfied on a furnace brand, make and model that she was so adamant to have installed in her house when we offered her different options. As far as the labor warranty, we expressed to her that we cannot be responsible for defective part. The manufacturer said that they will exchange the part but will not cover the labor cost. We are sending a copy of our last response for further explanation.

  8-15-23

  Good afternoon *****************,
       I am reaching out to you regarding the furnace gas valve matter.
  You called and emailed *** regarding the furnace gas valve on May 6, 2023. We responded by scheduling an appointment to go and assess the situation. On May 11th, 2023, the day that we went out there to address your concern, we established that the furnace gas valve is defective and that the part was covered under the manufacturer warranty but not the labor. You asked me to call them to confirm in which I did so. After speaking to *****, the manufacturer, on May 15th I reached back out to you to inform you that ***** will cover the part, but they will not cover the labor cost as it is written on your warranty certificate. As far as the 3-year labor warranty, we are warranting the installation of everything outside of the furnace, which means, we will warranty a proper furnace installation. That does not mean that we will cover the labor cost on any defective parts. We will honor and be responsible for everything we disconnect and reconnect to install your furnace properly. We cannot be responsible for something we did not make, assemble or pre-installed parts. That is a pre-installed defective part warranted by the manufacturer. Unfortunately, they do not cover the labor cost. We have reached out to our distributor as you stated that the manufacturer told you to tell us. The distributor told us the same thing the manufacturer told us back in May, that they will not cover the labor cost. We also reached back out to the manufacturer and unfortunately, they told us the same thing. They could not give us a copy of the conversation, but they said if you like they have it on record and you can call and address it through Case #*******. We are sending you a copy of the Warranty Certificate and where it describes the labor warranty. As far as the preventative maintenance is concerned, we will not be able to address that service until you have the furnace gas valve matter resolved. We appreciate and thank you for your patience and understanding on this matter!
  *****
  ABC Climate Controls

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20470334
  
  I am rejecting this response because:

  The warranty provided by the installer in this claim is the warranty from the manufacturer of the unit, Rheem. 
  

  The warranty provided in this claim is not the installer/installation warranty.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/29/2023

  *****

  Business Response

  Date: 08/29/2023

  I (***************************) accidentally submitted an incorrect response on 8-29-23. I would like to submit the correct response to the 2nd response by the consumer dated 8-27-23.
  
  Revised Response to complaint #********:
  We apologize for the inconvenience and concerns the customer is experiencing. As we stated in our first response, we cannot be responsible for a defective manufacturer part. It is our position that everything inside the furnace that is put together by the manufacturer, is the responsibility of the manufacturer. *** does not assemble any furnace parts at the job site. The furnace is already pre-assembled by the manufacturer. The labor warranty that we are responsible for, is the labor involving a proper and complete installation, which means that whatever we take apart from point A to Z in order to install the new furnace and put back together from Z to A is the responsibility of ABC climate controls. This furnace, make and model was chosen by the customer, and it is unfortunate that the manufacturer will not assist in the labor cost for something they put together and provided as part of their business. We are willing to work with the customer to resolve this matter. We offered a labor discount, but unfortunately, the customer has refused our offer. Thank you for your patience and understanding on this matter.

  
  Sincerely,

  
  *************************** / ABC Climate Controls

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20470334
  
  I am rejecting this response because:  As of today, 8/29/23 we have not received a discounted rate amount to consider from the vendor for the services that we believe should be covered under our existing labor warranty and the warranty that the vendor provided in this complaint is that of Rheem, the manufacturer's warranty. 

  We have gotten two other vendors to look at this and they both are communicating that this should be covered under our existing labor warranty with the existing vendor that did the installation. These two installers also do not want to do the work because they did not do the initial installation. 

  Sincerely,
  
  *************************

  ************

  Business Response

  Date: 08/29/2023

  Item dated 8-22-22 is the contract with the labor and manufacturer warranty circled. Item dated 9-8-22 Warranty info. #1 is the warranty information the customer received with the equipment prior to registering equipment online. Item dated 9-8-22 Warranty info. #2 is the information ***************** provided to Rheem when she registered the equipment.  Item dated 9-8-22 Warranty info. #3 is the certificate the customer received after registering the equipment online.