We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Maintenance

Elevations Landscaping, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Elevations Landscaping is contracted by neigboring HOA to manage their landscaping. My home borders townhomes in this HOA. I installed a black aluminum fence surrounding my backyard in summer of 2020. Elevations landscaping's employees damaged the fence right away while mowing grass. When we reached out to Elevations someone answered the phone and took our complaint down and promised that someone will call us back. We never received a call back and after that no one ever answered our calls and no ever returned our calls. In summer of 2021 our fence was damaged again and much more severely by employee's of Elevations landscaping. This time around they took our call and someone named **** showed up to check the damage. They initially asked us to get an estimate for repairs and promised that they would write a check so we can go ahead with the repairs. Fencing company, we had used to install the fence , gave an estimate of $1850 for repairs. Upon hearing the price an employee named **** reached out to us and said they will take care repairs using their own people because our estimate was too high. This conversation happened in July 2021 and we agreed to let them get it done as long as it got done in a reasonable time frame. They gave 10 different dates for when the repairs would happen before someone finally showed up in late August with 3 fence panels to replace the damaged ones. They had underestimated the work needed to finish the repairs and did not have all the raw materials and tools needed. Since then **** has given 5 more dates including October 31st when the repairs were supposed to be completed but nobody ever shows up and there is no communication from them unless we reach out to them. Most of the conversation has been conducted over cellphone which I have saved on my phone. I have tried very hard to work with them on this but they don't seem to care.

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

    Business Response

    Date: 08/29/2022

    See attachment

Elevations Landscaping, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.