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Business Profile

Metal Fabrication

Carbone's Welding & Fabricating Services
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having issues with ********* Welding and Fabricating Services (recommended by ****) and I need your *************** is the timeline:7/25 **** matched us up with *********.7/29 **** measured steps.7/31 Received quote from ****.8/6 Hired ********* via ****.8/12 Received via email invoice from *********.8/18 Paid 50% Deposit totalling $945.00 via Zelle (PMT split in two) **** texted he will "get everything going".8/19 Texted **** the concrete steps were poured (********* couldn't start until the concrete steps set for 2 weeks). **** replied via text "Great I will put a note in my notes for 2 weeks from now to get started on the railing so the concrete has plenty of time to cure'.8/31 Texted **** asking if he will need to remeasure the steps (**** texted back no need).9/7 Missed appointment to do work.9/20 Sent **** message via **** asking for status. **** replied he has a form he will email to me to sign.9/22 Missed appointment to do work.9/28 Sent **** message via **** that I never received the email with the form.9/28 Missed appointment to do work.10/5 **** dropped off hard copy of form to sign (he says he needs it for the village).10/5 Signed form and left for **** to pick-up.10/5 Missed appointment to do work.10/7 **** picked up hard copy of form.10/11 Texted **** asking for status (yet again) and he replied will be here on 10/13 to do the work in full, then will send out for powder coat and should have it back 2-3 days.10/13 Missed appointment to do work.

    Business Response

    Date: 10/14/2024

    We were having a lot or communication issues as time went forward our only form of communication was texting which doesnt work the greatest through plateform services or for me since I receive a lot of buisness texts throughout the day generally up to 30. I always tried calling to talk and discuss the issues at hand but couldn never get ahold through call. I was having a hard time as well trying to obtain a permit and it took 3 weeks to receive the material afterwards. Either way it did take way longer than anticipated and expected so I did the correct thing and refunded my customer the full amount paid for the deposit. No hard feelings on it as I do understand. 

Carbone's Welding & Fabricating Services is BBB Accredited.

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