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Business Profile

Playgrounds

Hyper Kidz Bolingbrook

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Visited this location on Thursday, August 16th, 2024. I was appalled at the HORRIBLE management and no security. A 3 year old boy got on top of my daughter, pulled her hair, and scratched her to the point of her face being bruised and cuts on her fingers/ face. Thankfully, a woman was at the top of the stairs and saw this. She had to pull the boy off of my daughter to get him to stop.My daughter was petrified. She was clinging to me and saying, the boy hurt her. She had nightmares that kept her up all night after this happened.There were no workers around to help me, and the manager was in her office when I finally found her. The manager told me she needed to hear both sides of the story even though she saw how afraid my daughter was and saw the wounds on her body. I asked about cameras, and the manager told me There are no cameras going up the steps to the slide, so she couldnt be sure what happened.When my daughters dad got to this place, he was upset and worried about his daughter. He came in angry and confronted the parents of the boy. The family members of the boy jumped up and darted at us. The manager at Hyper Kidz Bolingbrook was no help, and she actually told US to leave, not the family of the boy who hurt our daughter. The mother of the boy actually asked what my daughter did to make him do that Unbelievable. I also told the manager I wanted to file a police report, and she told me I had to leave and call the police outside.Please think twice before taking your child to Hyperkidz. With the way the manager handled this situation, I wouldnt feel comfortable bringing my daughter here ever again.

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction (PLAYFORFUN LLC): - 3/13/24: $328.49 (deposit) - 5/11/24: $553.81 (day-of payment -- note, this includes $50 onsite refund for admission of terrible services and overall experience following the party) - Total paid: $882.30 Event date: 5/11/24 Business committed to provide: Royal Party Package (Fri-Sun) - Link to description: ************************************************************************************* - Link to Birthday Party FAQs: ******************************************************************** - Royal parties get 2 full hours access to private party room. - Your host will take care of everything for you including, set-up, keeping the party flowing, escorting guests where they need to be, ensuring the guest of honor is happy, and cleaning up. Our hosts will work hard for you. Need something? Just ask! Nature of dispute: Services not rendered as described - not even close. Please see attachments for more details. Attempted resolution: The Customer Experience Manager **** called me yesterday and said the best they can do is a 15% refund. This is not sufficient. We are seeking a 75-100% refund. Booking ID: ********

Hyper Kidz Bolingbrook is NOT a BBB Accredited Business.

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