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Business Profile

Auto Repair

Meineke Complete Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car in for a 1- tune up 2- to get my radio checked out 3- overall look over on the car.I bought my car the week of 02/20/2024 I brought it in to all automotive who did an oil change and a brake replacement. This was on 02/26/2024 I have a copy of what they inspected. I then brought my car the following Monday 03/04/2024 to Meineke.The ** bill went over with me what I wanted done on my car. Gave me a quote of 1600. They told me my car would be ready the next day. Apparently something happened and they had to order a part. Which they did not tell me would change my price. So then my car is finally ready on 03/06/2024 where then the bill is $2,166.62 I paid.I drive from Meineke to ************* which isnt even a 4 minute drive. Im in the ************* drive through my car starts shaking, sputtering oil smoking pretty much the car engine is blowing up in the drive through. I pay for my drinks head straight back to Meineke. **** the ** goes hey and I was like yeah hey man my engine is blowing up and burning oil. What the h*** I just paid over $2,100 dollars for it. He had the audacity to tell me he knew my car was spitting oil and burning oil and he just thought it would work itself out. Um excuse me you thought a car that was burning oil would work itself out? I left he looked at the car. Left me a voicemail telling me nothing about my engine that it was only my turbo that needed to be replaced. Quoted me another 1700 to fix it. I said no Im broke had my car towed home. I then had my car towed to HD auto care in ********** where the owner ***** looked at it for me. He called me and told me my engine is blown I need a complete new turbo along with other problems bc they ruined my engine while they worked on my car. I am now without a car and I have two very disabled kids and one who is in heart failure. They owe me a new car and they almost killed me and my daughter by letting me leave and my engine blowing up on the road. This is not okay.

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