Complaints

This profile includes complaints for MoonLit Home Repair and Design- MHRD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MoonLit Home Repair and Design- MHRD has 2 locations, listed below.

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  MoonLit Home Repair and Design- MHRD

  261 E Beaudoin St Bourbonnais, IL 60914

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  MoonLit Home Repair and Design- MHRD

  900 River Oaks Drive Calumet City, IL 60409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2025, I paid a $2,000 deposit to MoonLit Home *********************************************** via credit card for a home remodeling job scheduled to begin on May 23. Due to a family emergency, I notified the contractor (***** / ****** ****) that I needed to cancel the project. He acknowledged the cancellation and agreed to return the full deposit.Instead of refunding to the original card, he insisted on using Zelle in $500 increments. I received only two payments ($500 on May 28 and $500 on May 31), totaling $1,000. The remaining $1,000 has not been returned, and my follow-up messages are being read but ignored. No services were rendered and no materials were delivered. I have also filed a formal dispute with my credit card provider and the **********************************This complaint is simply to recover the remaining balance of $1,000.

  Business Response

  Date: 06/16/2025

  This Client l, who is making this complaint is making false accusations based on fraudulent practices her and her husband commit frequently.  ********** has paid back what we owed her, $1,000.00 based on her signing a contract and her pulling out of the deal unexpectedly.  We agreed to pay client $1,000.00 and the remaining of the funds, our company were to  keep due to the inconveniences it caused our business after both parties committed to deal.  She agreed to this in a text message that she has already submitted for evidence to this agreement.

  Per the text conversations and voice calls both parties made to each other during the repayment process, the client agreed in a text there would be penalties added to her refund qualifying her to only receive $1,000.00 back in return. She agreed to pay the penalties so in return we submitted $1,000.00 back to client via Zelle transaction.  Now the client has insisted we send her $1,000.00 more so she can have the liquid cash versus it going back on her credit card.  This is an example of credit card and bank fraud. 

  Our company is now left to make a police report with the ************************** because this client has consistently harasssed my company and my family.  We have already called the client's bank and done everything possible to show we have been compliant with client and to show this client is trying to commit fraud through any means possible to receive an additional $1,000.00 she agreed to loss of for breaching the contract we set in place.  Please check her text messages that she has attached that clearly reflects that "she agreed to these terms." The Client isn't owed any more funds from our company and has been harassing my family and business unceasingly since we have paid her back the $1,000.00 that is owed.

  Our company is willing to provide all documentation requested so that a investigation can be completed.  The BBB has MoonLit Home Repairs & Designs full cooperation.

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23469185
  
  I am rejecting this response because:

  To whom it may concern,
  
  
  I respectfully disagree with the businesss recent response, which includes multiple inaccuracies and unsubstantiated claims. I would like to clarify the following:
  1.There was no signed agreement reducing my refund to $1,000.
  The contractor initially agreed in writing via text to refund the full $2,000 deposit. He began issuing partial refunds in $500 increments and stated that he would continue, but failed to complete the refund. At no point did I agree to forfeit half the deposit or accept any penalties.
  **** work was performed and no materials were delivered.
  This is a key fact. The project was canceled before the start date, and I communicated this clearly and in advance.
  3.All communication was respectful and professional.
  I reached out in good faith to follow up on a refund that had been promised and partially delivered. Filing a credit card dispute and complaints with the BBB and Illinois Attorney General are standard and lawful actions. There has been no harassment.
  4.The businesss accusations of fraud are unsubstantiated and defamatory.
  At no point did I attempt to double-collect a refund or mislead any party. I exercised my right to pursue a refund for services not rendered. If the business believes they have evidence, I welcome their submission of it. The screenshots I submitted clearly show the refund agreement and my consistent request for full payment.
  
  
  I am requesting that the BBB maintain this complaint and continue to document the unresolved balance. I remain open to resolution, but I do not accept partial repayment of a full deposit when no work was performed.
  
  Sincerely,
  
  ******* *******