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Business Profile

New Car Dealers

Bill Kay Honda
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new Car Warranty. My car broke down, its been sitting in the shop for over a week. I need to get back home to ********, I have several medical conditions. I have a blockage in my colon, the hardware in my neck is collapsing. Theyre causing me to stay in a hotel, I have used all my money. I am charging and I only have a few days left. Im going to have to sleep in a car. The Warranty have not come out and nobody is able to get a hold of anybody. I need my car fixed so I can get medical attention get home. In the meantime, my mom is dying here and I miss several days with her because I didnt have a car.

    Business Response

    Date: 04/08/2025

    To Whom it May Concern:

    Ms. ******* drop her car off in the late afternoon on 04.01.2025 with a concern that her vehicle started rolling from a parked position. Ms. ******* informed us that she had an **************** Plan covering her vehicle that she received when she purchased her vehicle from ****** Honda in Countryside, ********. Our technician began the diagnosis on the morning of 04.02.2025 and communicated with Honda's tech line for guidance. It was communicated to us from Honda that a new transmission would be needed to solve the problem. We contacted ********************* contract company and they informed us they would need to send an inspector to inspect the vehicle. Their inspector arrived in the afternoon on 04.08.2025 and we are awaiting their decision. Attached is the copy of Ms. ********* **************** Contract as well as the text thread transcript displaying constant communication from us to her regarding the vehicle's progress. Bill Kay Honda is hoping for a satisfactory and expedited decision from the service contract company so that Ms. ******* may have her vehicle returned to her as soon as possible.

    Sincerely,

    ******* *******

    General Manager

    Bill Kay Honda

     

    Customer Answer

    Date: 04/17/2025

     
    Complaint: 23175251

    I am rejecting this response because:  regarding this complaint number- i was FORCED to trade the car in because the gears were slipping. I am out 15- ****** on this nightmare. I had FULL COVERAGE WARRANTY THAT WAS DIAGNOSED AS TRANSMISSION BY LICENSED/ CERTIFIED HONDA MECHANIC. THE WARRANTY COMPANY STILL REFUSED IT EVEN AFTER IT SLIPPED OUT OF GEAR AND HIT ANOTHER CAR

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 15th 2024 I bought a 2016 Dodge Journey from Bill Kay Honda, I paid around $14,000 cash for the vehicle. It had no warranty. On October 8th 2024, I was in *********** and the car started acting weird, the engine light came on and it would not shift out of first gear. I drove it over to the dealership where I purchased it. Explained to them what it was doing, they could not get to it right away so they provided me with a loaner vehicle. Later that evening they called me to tell me they found the problem, it is the transmission solenoid and the pressure switch assembly, they said it would cost me $1,677 to fix it. They told me they are not willing to cover the repairs. I have only owned this car for 6 weeks, I feel it is unfair that I should be responsible for a vehicle that only lasted 6 weeks. 4 weeks after I bought this car, the thermostat went out, I bought a new one and replaced it, I was willing to do that, but something this significant in such a short time after purchase, I feel that is error on the dealerships part. They are supposed to inspect the vehicles so a customer can buy a reliable vehicle with peace of mind. Is there anything you can do to help? Feel free to call ************ for more details if needed. 

    Business Response

    Date: 10/14/2024

    We have contacted Ms. **** to discuss this unfortunate situation. Ms. ***** vehicle experienced a transmission solenoid failure that requires replacement in order for the vehicle to operate properly. The vehicle was purchased as-is and Ms. **** chose not to purchase an extended service plan that was offered to her at the time of delivery leaving the cost of the repair Ms. ***** responsibility. Our dealership has extended the courtesy of providing Ms. **** with a free loaner vehicle and we are trying to deliver the most cost effective repair pricing to lessen her financial burden. 

    Customer Answer

    Date: 10/15/2024

     
    Complaint: 22412179

    I am rejecting this response because: This business does not stand behind the vehicles they sell. A customer should feel secure buying a used vehicle and it not break down 6 weeks after purchase. I asked for my money back and return the vehicle but they refused. I am highly dissatisfied with how this is being handled. 

    Sincerely,

    ****** ****

    Business Response

    Date: 11/05/2024

    To Whom it May Concern:

    Ms. **** had her vehicle repaired and returned to her.
    The vehicle needing repairs was not covered under warranty nor was there an extended service plan on this vehicle.
    Bill Kay Honda offered Ms. **** a discounted price on the repair and she accepted. 
    Hopefully, Ms. **** experiences trouble free vehicle operations in the future.

    Thank you,

    ******* *******
    General Manager
    Bill Kay Honda
    ******************
    Bourbonnais, IL. 60914
    ************ (office)
    ************ (mobile)
    **********************************************************

Bill Kay Honda is BBB Accredited.

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