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Business Profile

New Car Dealers

David Bruce Auto Center, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought a ****** camry in january of 2022. bought the extended warranty. i came back in april and canceled the warranty and told the guy i was trading the car in at another dealership the same night. he told me the refund for the warranty would go to the balance of the car loan or, since i was trading the car in, the refund would go to me since the car would be traded before it could be credited to my loan. its been since april of 2022 and i have yet to receive my refund. every time i call the dealership, im transferred to someone in finance and it always goes to voice mail. and ive never had a call returned. also, i know i am owed a refund because i bought a **** truck in 2021. i went back on jan of 2022 to that **** dealership and canceled my warranty and then went to this ****** dealership and bought the camry in jan of 2022. a few months later the **** dealership sent me a warranty refund check. but here i am waiting for over a year for this ****** dealership to give me my refund.

David Bruce Auto Center, Inc. is NOT a BBB Accredited Business.

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