We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Turk's Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Turk's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Turk's Furniture has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Turk's Furniture

      515 N Kinzie Ave Bradley, IL 60915-1224

    • Turk's Furniture

      126 -134 N Schuyler Ave Kankakee, IL 60901

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a lift chair for our 87 year old Dad on Oct 28th, sale price was $1,25500. He was in the hospital for 4 months and just released on Nov. 13th. The chair wasn't used until the 13th and only for a few hours as he didn't get home until around 5:00 PM. We called Turk's Furniture to see about returning it as it didn't fit him well or recline far enough for him to elevate his broken foot. We removed the chair from his house on Nov. 17th and took it to my sisters. They told us they would come to her house on Nov. 21st to look at it to make sure it was still in like new condition, they didn't know if we would get our money back or do an in store credit. The chair wasn't damaged in any way and had protective covering on it. On the 21st they didn't come look at it, they called and said they weren't going to take it back. That's very sad when a business tells you one thing then they don't stick to what they say!! I will never purchase anything from them again and won't have anything nice to say either.

      Business Response

      Date: 11/22/2023

      Hello,

      Please provide the name the purchase was made under. The name on this complaint is not in our system. The address provided brings up a purchase from 2021 and 2010. In order for us to look into this further we will need the correct purchase info.

      Customer Answer

      Date: 11/27/2023

       
      Complaint: 20902120

      *************** to the businesses question as to who purchased the lift chair. It was either purchased in my Dad's name (*******************) or my sister's ( *****/***************************), as they're the ones who picked it out, being my Dad had been in the hospital for 4 months. 

      Sincerely,
      ***************************

      Business Response

      Date: 12/01/2023

      This consumer is requesting a refund/return on an item that was not purchased in her name. Please see the attached document which includes our return policy. Our records show this purchase was a customer pick-up that was taken on 10/29/23. Per our policy stock merchandise in the home for longer than 7 days cannot be returned. 

    Turk's Furniture is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.