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Business Profile

Sandwiches

Firehouse Subs - Bradley

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromRaymond B

    Date: 02/26/2024

    1 star
    Terrible customer service. I ordered 3 sandwiches from this location thru the Uber eats app. They made 2 of the sandwiches incorrectly. I drove to the store with the incorrectly made returned items and asked to have them remade correctly. I was told they won't get a refund from Uber eats so they will not remake the sandwiches. Asked to speak to a manager and was told the same thing. I will no longer be eating at this restaurant in the future. I was treated disrespectfully and I implore nobody else to give business to a company that doesn't take care of their paying customers when they make a mistake. They incorrectly made the sandwiches and would not fix the problem. They have lost a customer for life

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