We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Service

Norrenberns Pool & Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Brad B

    Date: 08/23/2023

    We ordered a pool liner through Norrenberns Pool and Spa on April 10, 2023. We were told it would take 3-5 weeks for the pool liner to come in and would be on the list to get it installed. The pool liner did not arrive until 3 months later. When Norrenberns Pool and Spa came to install the pool liner, the measurements were wrong and the liner did not fit our pool. We, as customers, were upset by this news. We are losing time to enjoy our pool, plus we paid for a pool opening (which is supposed to be a full pool season) and we paid 75% already on the liner which was several thousands of dollars. Norrenberns Pool and Spa constructed the seats to make the liner fit. Unfortunately, after this happened, we were informed by another person involved with pools that Norrenberns Pool and Spa never should have made that option. Now we have no exact measurements on our pool so when we need a new liner, we will have to have our pool remeasured. We did not receive the warranty information for the pool liner. I have told the owners we need the warranty information and have received no response. We were told by the owner that we were going to receive a discount for the liner but never told us what that would be. We also received a letter from Norrenberns the week after our pool opened informing us it is time to book our pool closing and the amount we would need to pay for the closing. Within the first week of the liner being installed, the liner popped out in 3 different places and Norrenberns had to fix it. We were never told why this happened and are worried that this is going to cause us problems in the future. In an area of the pool, we can now see that the liner is moving because it is not tight against the wall and there is a dip in our seat where the pool seat was constructed. We have informed Norrenberns Pool and Spa about these problems verbally and in a letter we gave to them. This was 2 weeks ago and they have made no effort to contact us.

Norrenberns Pool & Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.