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Business Profile

Van Conversions

Southern Bus & Mobility

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Southern Bus & Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Bus & Mobility has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Valley Park branch of Southern Bus and Mobility sold ** a new ****** Sienna Hybrid handicapped van modified by VMI for $81,652.00+$3,228.00 (warranty) -$1000 (rebate) =$85,880.00. The van has had problems continuously since its purchase. It is the first year VMI has produced this conversion for this model, and this is one of the first vehicles of this model modified by them. The design is full of bugs. New warning signs keep showing up every few miles. ****** the first few weeks, there were warning signs related to hybrid batteries that a ****** dealer fixed. This took 3 or 4 trips over the first month. Then a sign indicating "Traction Battery Cooling System is not working" appeared. The ****** dealer indicated they could not find the Traction Battery cooling system in the converted van. VMI may have removed/relocated it. SBM indicated that VMI knows the problem and has already worked out a solution. If VMI knew the problem, why did they not send a recall notice? Anyway, I waited, and SBM implemented the solution, but the warning sign reappeared. Instead of fixing the problem, VMI (through the dealer) responded that it is the customer's responsibility to clean the cooling system. They threatened that the customer would be responsible for a fire or any other damage the traction system heating may cause. They sent pages from the standard ****** Sienna User Manual showing where the cooling system vents are. There are no vents there in the converted van. I returned the pictures of the actual location to the dealer, showing that the vents had been removed. This was back in October 2022. We have been waiting for a response since then. We are afraid to drive the vehicle and put my disabled son to danger when there have been so many cases of fire due to batteries getting hot. I want the dealer to take this lemon away and provide a complete refund so that we can buy reliable transportation for our disabled son.

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