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Business Profile

Changing Tires

Tire Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Changing Tires.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 3 used tires from Tire Zone which were installed. I did notice the technician had to patch 3 holes in one of them which was the tire I am complaining about. Being thats its was too dark inside and snowing outside that day of install. I really could not see the type of tire that was installed. On the first clear sunny day I decided to wash my car. And as I was going to add shine to the tires I noticed dry rotting and 1 tire which was patched and replaced by them was low in air. I called location and spoke to an older middle eastern gentleman who stated to bring back and he will fix. I went immediately. Upon completion, he charged me again for another used tire and said We don't have warranty. Their used tire prices are really high in price already at $55. I was forced to pay again which was unfair as I did not have funds available and Im asking for a full refund as this issue was their responsibility for having bad quality used tires possibly from a junkyard. This tire seems like it was sitting for a long time outside since there was visible dry rotting. There was no signage for refund or warranty visible.

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