Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to ********, ** in April of 2022 and purchased a home. There was no backyard H3330**303738363232**H, so I contacted H3538**333534323535H **************** Mr. H3538**333534323535H gave me an estimate on May 9, 2022 of $10,640 to install a white vinyl H3330**303738363232**H. A copy of his estimate is attached. I gave him a check #**** for half the estimate ($5,000) that day and gave him a check #**** for the balance of $5,600 when it was completed.Two months later, it began to fall down. I am surrounded by homes that have vinyl H3330**303738363232**Hs and I have not seen any of these H3330**303738363232**Hs fall down. I called Mr. H3538**333534323535H to ask for help. He came out twice and did something, but they continued to fall down. I contacted my home owners insurance company. They told me that the amount to fix would be more than State Farm would pay.Nov. 23rd, he charged me $200 to fix the pieces that fell down. When it continued to fall down, he told me he would come back in the spring and fix the H3330**303738363232**H for another $400. The gate sections continually come apart, so I have to use rope to hold the gate closed. One day one of my dogs got out when the panels separated and was killed by a car. I called Lowes where Mr. H3538**333534323535H said he got the H3330**303738363232**H. They said they never had such a problem with their products, but if he gave me a copy of his receipt, they would check the vinyl to see if there was something wrong with it. He refused to give me a copy of the receipt and told me to never call or text him again! He would do no more. My daughter works at his bank and had referred him to me when I moved to ********. He went into her bank and made a terrible scene.I called Lowes to see if they would give me an estimate to fix the H3330**303738363232**H. After looking at the H3330**303738363232**H they said no, installation had not been done correctly. Then I called ********** where I work, they also said no.I made copies of all my documents and pictures and sent them to Channel 2 troubleshooter ************** in postal return mail on Oct. 16, 2023. I never received a response. So, I went to the post office in ********. They gave me a copy of the signature from Channel 2. So, I drove over to their offices with another copy of my documents in Jan. 2024. They said they would get back with me, but I haven&#**;t received any response.I have put planters and blocks trying to hold the H3330**303738363232**H in place because it sways with the wind. It needs to be taken down and a new H3330**303738363232**H installed properly. There is nothing placed in the main supports and some of them are just breaking at the bottom. I am single, retired, 77 years old, and now working part-time at **********. The stress of this H3330**303738363232**H issue is wearing me down, and there is no way I can raise $11,000 for another H3330**303738363232**H. I still have a 9 year old dog, a cat and a puppy.