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Business Profile

Fire and Water Damage Restoration

ServPro of Elmhurst

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired them to tarp my roof after a storm around july 2022 and they subcontracted the job out to another company the other company came out and did not tarp my flatroof like i hired them to the company they subcontracted billed them for tarping my flatroof and they are trying to make me pay for it even though the work wasnt performed i have pictures and invoices called and talked to them both ***** and **** who are employed there agreed that the subcontractor did not tarp my flat roof and would talk to the owner and adjust the bill but after not hearing from them and calling back and talking to one of the owners ***** he insisted that i had to pay even if the work wasnt performed

    Business Response

    Date: 09/13/2022

    BBB,

     

    132 *************************************
    *********, ** 60164

    Work was performed on 7/25/2022 @3:10pm as you can see in the time stamped photos.  The shingled roof was tarped and the flat roof was secured with tar and nails.  The complaint is we did not tarp the roof.  You can see the tarp of the roof and the sealing of the flat roof.  The work has been completed and the owner does not want to pay a bill that has already been paid by the insurance company.  All of the jobs we do are reviewed by the insurance company and our main office in ********, **.  So, if the insurance company and our Headquarters is approving the work performed and has paid the insured for the work the only conclusion that I can come up with is that the client is engaging in insurance fraud.   We consider the complaint closed and payment needs to be issued for the service performed. If you need any other information please let us know and we can provide it but we believe it is an open and shut complaint.  

     

    *************************

ServPro of Elmhurst is NOT a BBB Accredited Business.

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