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Business Profile

Freight Forwarding

National Forwarding Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Robin W.

    Date: 07/19/2022

    Robin W.

    Date: 07/19/2022

    0 Stars! The only reason I gave it one star was to post this review. **0 STARS! ZERO! Horrible company!** We are in the process of dealing with multiple claims with National Forwarding ** and their subcontractor ***********************.From the start, their crews were late, unprofessional and lacked the experience to handle our move. We voiced our concerns from the beginning but those concerns fell on deaf ears. As the majority of the reviews I have found online regarding this company state, the military should STOP using this company. Our packout in *** was to result in our household goods being stored until our new quarters were assigned. As it turns out, our stuff never entered a warehouse. Furniture was not wrapped and was loaded and left in a trailer that had a hole in the roof for the better part of two months. Mattresses, box springs, rugs and other furniture damaged or a total loss. Now they want us to beg to replace our items. We have enough to deal with as a military family moving to a new location and establishing our lives than having to spend hours dealing with claims. *************************, our claims rep, is the most daft, uncaring, unresponsive and unprofessional. Her lack of care for us as a customer and the constant backlash when her company is at fault is best described as criminal. She fails to return calls, answer direct questions and sends emails stating one thing but then states another when we finally track her down via phone. National Forwarding Company is a detriment to military families! Steer clear of this company and its subcontractors. They are fleecing the government.

    Robin W.

    Date: 07/19/2022

    I forgot to mention that the hole in the roof of the trailer resulted in our items being soaked due to many storms, summer heat, mild, mildew and bugs.

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