Complaints
This profile includes complaints for S.B.C. Waste Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reached a satisfactory resolution with S.B.C. Waste Solutions Principal *********************** ********************** regarding this complaint ID ********. ************************************************************** will continue to honor the negotiated written contract that is in effect. They will also remove the past due account balance of non contractual charges and fees totaling $157.72. They will continue to honor the weekly service pick up. Mr. ********************** thank you for your prompt response in resolving this matter.
Sincerely,
******* ****** pay the correct amount per the contract 5% increase of $57.75 for 1 time a week garbage pick up service. They are not honoring this portion of the contract either. I have not missed a monthly payment but they have missed seven (7) scheduled pickups.* ************** Dates: 4/8/25, 4/15/25, 4/22/25, 5/6/25, 5/13/25 * I am asking that S.B.C Waste Solution to honor their contract. Remove all the incurring noncontractual charges and late fees and start billing me correctly at $57.75 monthly with a 1 time weekly service pick up.* As stated in the email. Since the beginning of this contract I have had multiple billing issues with this company. **** will always resolve them and assure me that it was not intentional. That it was a technical software billing error.* I'm hoping that this issue will be resolved in the name of good faith and customer service. As stated in my email. Please honor the negotiated terms of the negotiated written contract.Thank you for your help.
Business Response
Date: 06/13/2025
Good Morning,
What is your account number or address so we can review your contract and get back to you ?
Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23240043
I am rejecting this response because:
I am writing in regards to a complaint that I filed on 4/23/25 that has still not been resolved. The invoice that I received in question has two quarterly service charges of $74.82 and it also includes a late fee because I called to dispute it with them and they wouldn't do anything about it and told me that I just had to pay. I did not have my trash picked up for most of December and January. And then they also stopped picking up my trash at the end of March beginning of April. They came back and offered me a one month courtesy credit but they did not pick up my garbage or recycling for over 3 months total. I am expecting one of these quarterly invoices being waived since I do not feel that I should be paying for service that was not offered to me. I understand that I was behind and that was why they stopped picking up my trash. I called and tried to work out a payment arrangement and told them that I couldn't pay all at once. I did make a partial payment but they told me that they would still not pick up any of my trash until I was paid up to date in full. No exceptions. So even though they refused to pick up my trash, and knew that I was struggling to pay it, they still continued to charge me for services that I DID NOT RECEIVE.
When I called to dispute this resolution with the company, I had to receive a phone call back because my account was not noted and then they did not even have anyone there that knew about the BBB complaint or could look anything up. They would not listen to my explanation that they are still overcharging me for something that I did not get and would just get quiet, and say, I'm sorry, we hear you and sympathize but can't do anything else. Just sounded like a scripted answer as they could not give me any other answer than that.
Sincerely,
*** ******Business Response
Date: 04/24/2025
Hello,
Hope youre doing well. Your account is showing a balance of just under $200 a month. We will offer a 1x courtesy credit of 1 month off if you pay the balance in full this week.If you can assure payments are on time each month we can assure you getting services on time. We appreciate your business. Please send confirmation to us that the payments have been made and then we will issue the courtesy credit to you that day.
Business Response
Date: 05/07/2025
We will have someone reach out .
Do you have phone number to be contacted at
Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22934370
I am rejecting this response because your business is in violation of several Federal Laws. Please see the attached document for a more detailed response.
Sincerely,
**** SerekBusiness Response
Date: 02/28/2025
Hello zack
the contract early said 1 year with a 5 years auto renewal. Standard terms in the industry are 5 year with 5 year auto renewals. 90% of all garbage companies have 5 years deals. We made the courtesy to give you the first term a 1 year and you never said anything about the renewal part. This was clear all in your meeting with the salesman as you never read the contract . This simply your mistake of not reading the contract you signed. Please understand for future reference and do not try to point the finger at the vendor.
Business Response
Date: 03/03/2025
hello again,
The statue that you sent does not explain anything about an evergreen clause. The statue is arguably, questionable in the state of ********. Allstate laws are different and this looks like it would not apply on top of that. It doesnt state anything about your claims your having against us. We have been fully transparent with the contracts, and you simply just did not read it. Again, this is not on us. This is on you. Next time when youre signing contracts, you need to read them fully.
Customer Answer
Date: 03/04/2025
Complaint: 22934370
I am rejecting this response because:I understand that evergreen clauses are industry standard, however the ************************ has made legislation that makes it easier for customers to get out automatic renewals. Federal Laws apply to ALL states. Illinois is not unique in this situation.
The law states that getting OUT of the automatic renewal needs to be at least as easy as it was to enter INTO the original contract.
In this case I signed and sent my contract by email. Therefore, according to Federal Law, I should have been able to cancel the automatic renewal via email, which I did in at least THREE separate occasions, all of which were ignored by your company.
I was then threatened with legal action, essentially bullied into paying you over one thousand dollars to be released from my contract.
You tell me: how is it fair that you get to break Federal Laws, but I have to pay for it?
Sincerely,
**** *****Initial Complaint
Date:11/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We keep recieving bills with the incorrect price and all attempts to get this corrected have been ignored.Business Response
Date: 11/20/2024
This issue has been resolved with the client and they are completely satisfied with the results.Initial Complaint
Date:10/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep calling them to solve this issue we have with them about going up with price like more than 20 % per year. And very hard contract to cancel.They should not be in any business at all if treat the Custumer's with disrespect. Nobody changes the price like this *** company almost every month a new price. Wow for real lets do something about this alltgether. This is not ethic at all. The did send me by mistake the cancellation fee for another business. Thats mean everybody is trying to live them but they make it impossible to cancel with those fees they impose as to cancel.Business Response
Date: 11/19/2024
I am writing to inform you that the issue referenced in BBB Complaint #******** regarding contract disputes has been fully resolved to the satisfaction of all parties involved.We sincerely apologize for any frustration and inconvenience this matter may have caused. At *** , we are committed to maintaining the trust and satisfaction of our customers by upholding the highest standards of service and continuously improving our processes.
Please let us know if there is any further information you require or if there are additional steps we need to take to officially close this case. We appreciate the opportunity to resolve this matter and thank you for your assistance in facilitating a positive outcome.Initial Complaint
Date:10/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract with lied sale ******** *** want you to sign and said your contract do you start until you clear with current company, "LIE"?Sale *** said, they will contact current company for you. You do not have to do anything. "LIE"?Sale *** said, they will prorate you to next year. They did not. "LIE" again?Asking you to contact your current company for them. Asking you to get the contact for them... Asking you to do they job and want the business. NO good.Business Response
Date: 10/11/2024
Thank you for bringing your concerns to our attention. We understand the frustration expressed in the complaint and would like to clarify the situation. The customer entered into a contract with ***, and *** invested over $2000 in the purchase and processing of new equipment specifically tailored to the customers needs. However, the customer then used the terms of our service agreement to renegotiate a lower rate with their existing hauler, placing themselves in a double contract situation.
To assist, *** sent a certified cancellation letter to the customers hauler, successfully terminating their agreement. Despite this, the customer has submitted a self-serving complaint to the BBB, seemingly to pressure *** into voiding its valid contract.
Per Illinois law, our contract remains enforceable, and the customers actions raise concerns of potential contractual fraud. As a result, the customer must either honor the contract or buy out the agreement due to the significant financial investment *** made on their behalf.
We are a proud woman- and family-owned waste hauling business that stands by both the law and our commitment to ethical business practicesInitial Complaint
Date:04/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 2 Made request to replace garbage container. Made several phone calls to follow up. Felt discriminated and lied by the employeesBusiness Response
Date: 05/16/2024
The issue has been resolved.Initial Complaint
Date:04/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SBC Waste Solutions is constantly neglecting picking up my yard waste, today they called me a liar and said the yard waste was not at the curb at 10:00 am this morning, when the driver picked up the garbage and the recycling. When in fact I put the garbage, recycling and the yard waste all out the night beforehand! When I call them to tell SBC Waste Solutions they neglected to get the yard waste - they want to charge me $45 dollars for a "special pick-up" - what a scam! If SBC Waste Solutions is constantly going to skip picking up my yard waste, they should lower my monthly bill significantly.Business Response
Date: 04/22/2024
We appreciate your feedback. Our customer service representative confirmed the situation after video verification, leading to the return fee charge. Rest assured, we have informed the driver about the high alert status of your address for future deliveries. Thank you for bringing this to our attention.Initial Complaint
Date:12/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21006949
I am rejecting this response because:
No matter how many times Ive asked why its always the same bogus response and constant bs. I have asked numerous times to cancel my contract but am not able to without a fee that is so unattainable. The contract hasnt been signed in over 3 years. The business being charged isnt even at that location anymore.
Sincerely,
**** DBusiness Response
Date: 01/08/2024
We always keep everything transparent and try to provide the best customer service we can. Please contact us at ************ and ask for ***** Flood and we can get the situation handled to your satisfaction.Business Response
Date: 01/08/2024
We apologize if our previous responses have not adequately addressed your specific questions. We want to assure you that we take your concerns seriously and are committed to resolving this matter to your satisfaction.
Regarding the cancellation of your contract, we genuinely regret the challenges you have faced. Our team is diligently reviewing your account details to identify any possible alternatives to waive the cancellation fee. We understand your frustration with the unattainability of the fee, and we want to work with you to find a fair resolution.
Additionally, we apologize for any inaccuracies regarding the business location charged in your contract. We would appreciate it if you couldplease call************** and ask for ***** Flood.
Please be assured that we are actively investigating your situation and are committed to rectifying any shortcomings. We will reach out to you shortly with a detailed plan of action to address your concerns and find a satisfactory resolution.Customer Answer
Date: 01/08/2024
Complaint: 21006949
I am rejecting this response because I tried to call. I was asked to be transferred to Shawns voicemail since he wasnt in. I was disconnected before I was able to leave a voicemail and then continuously disconnected the next 3 times I called back.
Sincerely,
**********Customer Answer
Date: 01/08/2024
Complaint: 21006949
I am rejecting this response because I tried to call. I was asked to be transferred to Shawns voicemail since he wasnt in. I was disconnected before I was able to leave a voicemail and then continuously disconnected the next 3 times I called back.
Sincerely,
**********Business Response
Date: 01/08/2024
Can you give me your Phone number, ***** will call you personally and rectify the situationCustomer Answer
Date: 01/09/2024
Complaint: 21006949
I am rejecting this response because: Ive been in touch with *****. She knows it all. Rectify it through her and we can get in contact that way.
Sincerely,
**********Customer Answer
Date: 01/09/2024
************Business Response
Date: 01/09/2024
*****, will be calling you shortly.Customer Answer
Date: 01/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Viti D
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