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Business Profile

Moving Services

J.C. Movers & Lumpers Services, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired JC movers to move our belongings which included a baby grand piano into a *** moving container for storage and eventual move to ******* once our home, which was on the real estate market, was sold. We were assured that they would bring the proper equipment and had experience moving pianos. The date of service was September 27, 2021. We paid for additional men to help with this move. In moving the piano no piano dolly was utilized and the piano itself was not covered. They did not know how to dismantle the piano legs, unscrewed the screws on the under surface and broke off sections of wood next to the screws and instead carried it to the threshold and placed it on the concrete step causing a ***** and scratches in the piano. They then placed it on a standard two wheel dolly, again with no covers, causing scratches to the lid of the piano. The primary mover took pictures of the damages and said I would be contacted the next day for repairs. No one did. We made repeated attempts to speak with *******, the president/CEO of JC Movers, and left messages to contact us and contact the primary mover who took pictures of the damages. Subsequent to this the *** was moved to storage in ******* and awaited our purchase of a new home. We recently were able to relocate into a new home, remove the piano from the *** and are now able to make repairs to the piano. We have submitted 3 estimates of $1,295, $2,840 plus $900 to transport to shop, and $1,420. The lower quotes are for work to be at our house whereas the higher number is for repairs to be done at a repair facility, which I believe would give better results to match original finishes. To refinish this ***** ****** baby grands cabinet in its entirety is $18,000-$20,000. When we call to reach a conclusion we are told the decision makers are at meetings, attending to other claims, are on vacation, or only work on Mondays. Weve given ample opportunities to obtain a response, but to no avail. We can provide pictures.

J.C. Movers & Lumpers Services, Inc. is NOT a BBB Accredited Business.

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