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Business Profile

Plumber

Connell Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** Connell was not telling me the truth about the permit. Bad communication about the project.He was supposed to do flood protection for our house. He did not know what he was doing. Could not find the main. Damaged our property, uprooted our middle **** upfront without our permission.He dug out three holes upfront, did not accomplished anything, did not clean pipes like he promised he would do. He wanted another $2,000.00 to cover the paychecks for his workers, wanted to rewrite the contract, because he could not find the main, and we were not under flood protection anymore. I fired him and told him to cover the holes upfront, they made and leave everything like it was. He left one hole, courtesy hole, which is still covered by the wooden board only. I asked for a refund, but he refused to give it to me, because I cancelled the contract. But he cancelled it before me, for not finding the main, and not to be able to give us the flood protection. I am senior citizen and a widow. This hurt me financially very much.

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