We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Mod Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a coupon for a free cake on the app for signing up on the app. When I tried to redeem it the cashier refused then told me to enter my payment info on the app and when it checked out Ill get a code or credit when I did I was charged. Then she said she didnt know or car then walked away to text on her phone. I never got the cake and was charged. I asked her her name she said she didnt have to tell me. I asked a refund she said no. Then she said her district manager was coming in later that day and if I spoke to her shes meaner than her. (A threat!) and also that who cares its just $3! In this snotty tone judgementally twice like 1st I was clear I didnt want to pay that or be charged second why are you insulting me? Third is this a scam like ring the coupon then charge people so you have extra cash or or surplus in the drawer?! And finally it was over $3.69

    Business Response

    Date: 06/10/2024

    Hello,

    Thank you for reaching out! We are disappointed to hear about your experience with MOD. We have shared your feedback with the Regional Operations Team that oversees this location to address this issue with the squad. We can see in our system that your order was refunded on 6.6.2024. It can take 3 to 5 business days for the refund to reflect on your bank statement. We have also added a Free Pizza/Salad Reward to your MOD Rewards account. You will be able to find your Reward under the 'Rewards' section of the app.

    Sincerely,

    MOD Pizza

Mod Pizza is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.