Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a fridge ************ from ****************** through a 3r. party( All Equipped LLC). Received the Bought fridge ************ from ****************** trough a 3r party( All Equipped LLC).Received wrong size part from ****************** 0n 04-01-2022. Personally returned the wrong size part and personally got the right size part and paid again from my pocket for the new part on 04-18-2022.( Yes my son went to the office of ******************* and handle the returned part and got the new one!!) .Requested proof from ****************** that the wrong size part was returned but they will not give me one because the part was bought thru All Equipped LLC and this company send Mid Atlantic a lot of business !!!!!. . All Equipped LLC claims that the part was not returned to Mid Atlantic!!.

  Business Response

  Date: 07/01/2022

  
  
  I am writing in response to the BBB customer complaint # ******** filed by ******************* concerning a purchase ************** made from a third party. The customers complaint was a result of having purchased an item from a third party, rather than directly from ****************** Distributors, Inc.  When making a purchase via e-bay or like platforms, you are buying direct from that vendor and all transactions are with that platform.
  
  Response:
  
  After hearing from BBB, we contacted the third party seller and expressed their customers, Ms. ******* request to return the part and receive refund. It is our understanding that this matter will be resolved directly by the third party seller and we have contacted ************** to let her know the third party sellers intentions. As the Sub-Zero Factory Certified Parts Distributor ****************** Distributor is happy to assist anyone with direct purchase of Sub-Zero, Wolf and Cove Factory Certified Parts.
  
  Thank you so much for your help with this matter.
  
  Best regards,
  
   *********************
  
  Accounting ****************************************************

  Customer Answer

  Date: 07/01/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 17409992
  .I AM REJECTING ****************** RESPONSE BECAUSE NEITHER THEM OR THE 3RD PARTY HAVE CONTACTED ME.  WHAT I REQUESTED FROM ***************** WAS JUST A STATEMENT SHOWING THAT I RETURNED THE PART TO THEM .  THANK YOU BBB FOR HELPING ME.

  
  
  Regards,
  
  *******************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 07/19/2022

  In response to your letter dated Sunday, July 10^th, 2022 concerning BBB customer complaint # ********. I will restate that ******************* is not our customer. ******************* purchased a Sub-zero part from a third party via E-Bay. The part was returned to us and we credited the purchaser, our customer, the third party. I am not able to provide a receipt to anyone who has not purchased directly from us. We explained to ******************* on several occasions that a receipt or statement of return can only be granted to our customer, the third party purchaser/seller.

   

  We understand that the third party sold the part to **** and they also collected their payment. Only they have the ability to reimburse *******************.  We have been informed by the third party that ******************* disputed her credit card payment and they are working with ******************* to resolve the issue.

   

  This information has been conveyed and explained in several telephone conversations and via e-mail between our parts manager and *******************. 

   

  We have made our statement as noted below in our response dated June 30^th, 2022. Any further communication concerning this matter will be with our attorney.

  Best regards,

   *********************

  Accounting Manager

  ****************** Distributors, Inc.