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Business Profile

Retail Wine

The Wine Cellar Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Complaints

This profile includes complaints for The Wine Cellar Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Wine Cellar Group has 2 locations, listed below.

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    • The Wine Cellar Group

      1341 Barclay Blvd Buffalo Grove, IL 60089-4501

    • The Wine Cellar Group

      42 Capital Dr Wallingford, CT 06492-2318

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/29 I ordered from Omaha wines the Award-Winning Mix + Bonus Bottle, ****************** with their promotion of $99, which I received. Last week, I discovered that they registered me in the unlimited club for $89 (gave me credit the first time so I never saw any charge, nor notification) and without my consent, nor sending me a note before the ship (like the Omaha steaks do, or other companies) they sent me a shipment charging me $199, including wines I never selected, with many duplicate (the cheaper ones). I did contact customer service and asked them how to return, I got no response. I tried to cancel the account because their unethical contact but was unable. I need to make sure my account is cancelled and I will never be charged again as well as sending me directions how to return this order back to them. I am inclined to cancel my Omaha steaks membership if this doesn't get resolved. Thank you

      Customer Answer

      Date: 10/09/2024

      Receipt is attached

      Business Response

      Date: 10/31/2024

      Thank you for reaching out, and we apologize for the delay in resolution.

      We can confirm that there would be no future charge for shipping or any membership charges for the shipping membership for as long as you remained enrolled in the wine club, as this membership is included at no charge as part of the wine club. We will be reaching out by telephone to the number provided to assist you with the requested return via a free, pre-paid ***** return label. We can also confirm that you did successfully cancel his membership online on 10/3/24.

      We have been able to confirm that your preview email was not sent and are investigating internally to determine why this was missed and ensure this is addressed for anyone else who may have been impacted. We apologize for this oversight and any inconvenience it may have caused.

      Please contact us at ************ if you have any additional questions.

      Thank you,

      Customer Service

       

      Customer Answer

      Date: 10/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I hope in the future they don't hide future shippings for double the price.

      Sincerely,

      ************ *********

    The Wine Cellar Group is NOT a BBB Accredited Business.

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