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Business Profile

Telemedicine

Meta App

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made 2 purchases on Meta Marketplace, total exceeding $200.00. The only record of these transactions are on my Meta Account. Both orders were cancelled by **** or by the merchant after I complained that I hadn't received the items. I waited 1 month, after not receiving a refund I complained to Meta. **** responded asking for more information. Before I could respond they accused me of breaking the community rules and disabled my account. Since I can no longer access my account, I cannot access the specific information related to these transactions.

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This ******* is a subsidiary of ******** and it claims to be a health and wellness *******, even though there is no physical address associated with it. Meta, the new parent ******* of ********, is compelling individuals to download the app in order to obtain unauthorized access to private information.

    Business Response

    Date: 07/28/2023

    Good Afternoon,

    This communication is in response to the complaint we received on 7/20/2023 where you stated the following:
    This ******* is a subsidiary of ******** and it claims to be a health and wellness *******, even though there is no physical address associated with it. Meta, the new parent ******* of ********, is compelling individuals to download the app in order to obtain unauthorized access to private information.

    Company Response:
    META Teletherapy is a College Mental Health Marketplace. A counseling platform developed specifically for college students to help them choose and connect to a licensed mental health professional.Students choose a therapist they like, send a chat message, and connect at their convenience for talk, text, or video therapy sessions. Students download the META App from the AppStore or ****** Play Store for timely counseling help from their institutions mental health counselors or METAs licensed counselors.

    META Teletherapy is not a subsidiary or affiliated in any way with ********.

    We hope this communication has addressed your concerns.

    Sincerely,
    *******************

Meta App is NOT a BBB Accredited Business.

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