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Business Profile

Vaporizers

VAPING.COM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase 5 vapes one of my vapes did not work.. they also arrived so late I sent an email to just cancel order. I was assured by the company that there was a delay however, I would receive. So I decided to patiently wait and not contact my bank.. when I received the order I immediately tried them all with the exception of was one defective. I contacted them as soon as I realized there was a problem and asked for a return label to sent it back. I was already charged twice for postage that still has not been addressed as well. I explained I dont have money to waste I work hard for my money and I pay for my habit. They are literally taking my honest money and saying s**** me. I dont think its fair. Truly bad business practice. Lets not forget none of what I was told in my many email is visible on the site.

  • Initial Complaint

    Date:09/03/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a vape PAX plus. 1 Did not receive all items as advertised on their Sales page. Missing components2 Unit did not work. 3 Totally got the run around.Asked for a return authorization. Was told they didn't do it for used items. It was in the 2 week return period. How was I to know it didnt work unless I used it. It was used just once. I immediately tried to get resolution but didnt get it.

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered products on February 7th 2023 spending $92.90 and was provided with tracking hyperlink of 5S-D0QBWIS. This not being a link to the usual **** or *** or ***** I sent an email to get more information about the delivery process. My last email with their support was on 2/20/2023 where they stated they would refund if they deem the package lost but there has been no refund and no further response.

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 7 2023 I purchased products online from the company with an estimated 2-5 day shipping. After waiting the FULL 15 days after the expected arrival date I emailed the company as they suggested. The package at the time had a status of non-shipped. The company only responded once, on January 20, 2022. with the message, ***** would look into the matter. I then at that time asked to cancel the purchase since it has never shipped from the company. As of January 27, 2022, I have received no further communications from the company. I have not received the order or any form of refund for the products nor have I received the package, that needs to be signed for.I would like action taken with the appropriate resolve the issue. I would also like this to be a document of how unresponsive this corporation is and to this point allowed to scam consumers out of money. How many others purchase products and never ever get what they exchanged their money for?

    Business Response

    Date: 02/08/2023

    Hi *****, 


    Unfortunately, the carrier Capital Express (CAPEX), confirmed that your package was lost in transit while being shipped to your location. Please accept my sincere apologies for this. We have launched an investigation with the carrier to determine what went wrong. As per the email sent from my colleague on 2/2, a full refund has been issued back to your original payment method. 

    Further to your feedback, I have also reviewed the correspondence between you and our Customer Support team. We received your initial request for an update on the status of your delivery on 01/14. To clarify, our Support team sent 3 emails updating you on the status of the investigation. Many thanks, 

  • Initial Complaint

    Date:01/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vaping device and a pair of liquid for them from the site vaping.com, upon getting the device and trying it out for the first time I realized it was leaking the contents and secondly it was burning my lips. I tried getting some online help but this site is not responsive to messages so i attempted to get an online perspective on forums related to vaporizers/smoking devices. Many negative things are out about faulty devices such as the one sold to me by vaping.com; from burning skin, causing intoxication for leaking contents to other things **** a skin rash, irritation, etc.I contacted the company via emal using their messaging system back in early December just to be notified almost a week later that an investigation will be open and I will be contacted in a few days.Today is January 1.st and I was never contacted by the company. Not to get an apology, not to get offer an exchange of item, not to get offer to return the item and get a refund. Nothing whatsoever. I wonder how many hundreds if not thousands of defective items is this company putting out there and not just in the American market and how many peoples healthy is being affected on a daily based.Something needs to be done about this company profiting without any repercussions in return for their poor costumer care, their lack of responsibility on fixing dangerous issues related to their faulty devices and their lack of transparency on their site.Their site doesnt show who they are, where they are located, not a return policy or phone number.The only way to contact them is via a messaging system they have built within their website and is slow and they are not very. responsible if at all.

  • Initial Complaint

    Date:12/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order that I placed on Dec. 2nd still shows waiting to ship..I have contacted customer service multiple times only to get they are looking into why and then never hear anything back from them so I would either like a refund or my items shipped immediatly..never had issues until the last few times I ordered, but this is ridiculous

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vaping.com uses GLS as the shipper. They do not require or check that adults are receiving their products. We received a product and minors live at the address. They left it in the mailbox and did not get a signature let alone check ID.

  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an item from this online retailer and paid in full with taxes included. I paid with an Interac direct transfer. Its been more then two weeks and Ive heard nothing from Vaped.com or Vaped.ca. *** tried contacting them with multiple emails to no avail!I asked for a full refund. No response! Further investigation shows this business has a history of deceiving their customers and not honouring their online sales.My contact order with them is order# CA25896 I paid $289.49, $32.50 of that Federal sales tax (GST).I want either the product I ordered either shipped immediately or a full refund issued immediately please. I also want an apology for s******* around with me. If neither solution is met, I will be filing a claim in the ******* Courts!Thank you **Attached payment and receipt.**INTERACHi *******************************,The $282.49 (CAD) you sent to Sculthorp SEO **** has been successfully deposited.Details of the Transfer:Message: please make packaging descrete. thanksReference Number: CAkQKFKF Please do not reply to this email. FAQs | This is a secure transaction lock 2000 - 2022 *************All rights reserved. Terms of Use Trade-marks of ************* -Vaped ****** ORDER CA25896 Thank you for your purchase!Hi *****, we're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Pax 3 Vaporizer 1 Complete Kit / Onyx $249.99 Subtotal $249.99 Shipping $0.00 Taxes $32.50 Total $282.49 CAD Customer information Shipping address ***************************** ************************************************************* Billing address ***************************** ************************************************************* Shipping method Free Shipping (**** Bus. Days)Payment method Interac e-transfer $282.49 If you have any questions, reply to this email or contact us at ***************

    Business Response

    Date: 09/15/2022

    This complaint does not relate to vaping.com (a US corporation) that only ships to ** addresses and only accepts US$ via credit or debit card.  The customer refers to Vaped.com / Vaped.ca - neither of these websites belong to Vaping.com (www.vaping.com).

    Best regards,

    Vaping.com

    Customer Answer

    Date: 09/15/2022

     
    Complaint: 18024599

    I am rejecting this response because:The BBB has contacted the wrong business. The business I am complaining About is Vaped.com and its ******** subsidiary Vaped.ca, NOT Vaping.com, a competitor. The legal corporation that owns Vaped.com and Vaped.ca is owned by an ******** corp in ******* **. I gave you all the details in my initial application. Please redo your contact with the correct company. Thanks 

    Sincerely,

    *****************************

    Business Response

    Date: 09/30/2022

    ATTENTION BBB ******* ***** ************************************** see the customer's rejection.  You have forwarded this complaint to VAPING.COM (owned by VDC USA **** a company incorporated in ********). The complainant has clearly stated that he/she has an issue with VAPED.CA, a ******** company owned by a corporation in *******, **.

    Please confirm to both Vaping.com AND ***************************** that you have re-directed this complaint to the CORRECT entity.

    Thank you,

    Vaping.com

VAPING.COM is NOT a BBB Accredited Business.

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