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Business Profile

Heating and Air Conditioning

Pacific Heating and Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/26/2022 I called pacific heating and cooling for a tune up and they told me it would be 150 dollars if I paid over the phone at that moment otherwise it would be 300 if I paid the technician so I paid at that moment so I would get the better deal. They told me they had someone available the same day and he could be there between 11am and 2pm so I agree to the time then they call me back and said they couldn't make it and they need to reschedule, that was Friday so they rescheduled for the following Monday at the same time between 11am and 2pm so I agreed again, on Monday the technician shows up 2 hours after the scheduled time at 4pm he takes 2 minutes to look at the furnace and tells me it'll be 160 dollars to do the work, I told him I already paid them the ******************************************************************* no that was for a membership not for the work, they never mentioned to me a membership so I called the office and explained everything and the lady tells me she doesn't know what the big deal is that I'm still getting a good price, so now I'm out 150 dollars for a technician to look at my furnace for 2 minutes and no tune up on my furnace

Pacific Heating and Cooling is NOT a BBB Accredited Business.

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